Community Manager

The Community Builders•Troy, NY

16d•Onsite

About The Position

The Community Manager oversees all phases of community operations and on-site team performance under the direction of the Regional Director of Property Management. The role manages company objectives and the property operating budget, aiming to increase cash flow, balance the budget, maintain the physical asset, and provide residents with a quality living environment and superior customer service. The Community Manager builds productive working relationships with team members and ensures adherence to TCB’s mission, policies, and procedures, as well as compliance with regulatory requirements. The position requires working in the office five days a week. The role includes financial and administrative oversight, property upkeep and inspection, resident service and communications, coordination with Community Life staff and resident groups, and recruitment and management of team members. The Community Manager also attends trainings, seminars, conferences, and corporate committee group activities, and is available for emergencies, on-call duties, resident functions, and weekends as needed.

Requirements

Bachelor of Arts or Bachelor of Science degree.
Five or more years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management.
At least two years of experience in a supervisory or management role.
Excellent budget and financial management skills.
Knowledge of regulatory programs, policies, and federal housing laws and guidelines.
Experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Excellent verbal and written communication skills.
Demonstrated excellent customer service skills.
Knowledge of regulatory programs and policies regarding housing and affordable housing.
Ability to move around the building or site, move up to 50 pounds, and work in outdoor conditions.

Nice To Haves

Knowledge of Federal Fair Housing Laws and Guidelines.
Ability to speak a second language.
Leadership skills and understanding of effective management of employee personal development.
Industry designations such as COS, LIHTC, ARM®, or CPMC®.

Responsibilities

Develop and manage operating budgets, billing processes, operating reports, and accounting functions, including invoicing and expense tracking.
Monitor revenue transactions and rent collection, manage nonpayment-of-rent processes, and oversee collection agency follow-up and reporting.
Manage leasing procedures and compliance with the Affirmative Fair Housing Marketing Plan and other regulatory requirements.
Approve and submit employee timesheets and enact cost-control measures as needed.
Oversee property curb appeal, annual apartment inspections, market-ready units, safety, and preventive maintenance.
Prepare for local, state, or federal audits and inspections; monitor the work-order system; and document and report incidents for risk management.
Provide outstanding customer service to residents, distribute communications promptly, and follow up on service requests, complaints, and issues involving building rules or resident policies.
Work with Community Life staff, resident associations, and groups to provide and advertise on-site and local activities and services that foster community and wellbeing.
Recruit, train, coach, manage, and motivate team members, and provide evaluations and recommendations to HR.
Participate in corporate committee groups and attend trainings, seminars, and conferences.
Be available for emergencies, on-call duties, resident functions, and weekends as needed.