Community Manager

Hawthorne Residential Partners • Greensboro, NC

28d

About The Position

At Hawthorne Residential Partners, the Community Manager leads community operations as a team coach, Live It culture ambassador, and business strategist. The role oversees financial performance, leasing, vendor partnerships, resident satisfaction, and day-to-day operations. The Community Manager develops and supports the team to promote consistent performance, strong occupancy, and a thriving community environment.

Responsibilities include managing budgets and financial reporting, ensuring operational and legal compliance, maintaining property quality, overseeing leasing and resident retention, supporting maintenance and vendor services, leading and developing staff, addressing resident concerns, and creating an engaging resident experience. The role also supports tours and prospect communications, ensures leasing documents are accurate and timely, and manages community social media content.

The leasing office operates Monday through Friday from 9:00 AM to 6:00 PM and Saturdays from 10:00 AM to 4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on community needs.

Requirements

• High school diploma or GED equivalent.
• Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
• Valid driver's license.
• Effective communication and the ability to align a team, build trust, drive team performance, and work effectively with vendors, prospects, clients, and other teams.
• Ability to interpret financial reports and make informed decisions while considering budget constraints.
• Ability to resolve resident conflicts and disputes confidently and professionally.
• Commitment to excellent service and a customer-focused approach.
• Servant leadership, including providing team members with training and development opportunities.
• Enthusiastic, passionate, and driven attitude.

Nice To Haves

• Six months of Community Manager experience in multifamily housing is highly preferred.
• Experience with Yardi, Knock, and Microsoft software is highly preferred.
• CAM, CAPS, real estate license, and/or property management license preferred.

Responsibilities

• Manage budgets, rent collection, and community financial reporting.
• Oversee move-outs, deposit accounting, and delinquency tracking.
• Maintain accurate records using platforms such as Yardi and Knock.
• Ensure compliance with company policies and legal standards.
• Conduct regular inspections to maintain curb appeal and property quality.
• Drive leasing, renewals, and pricing strategies to meet occupancy goals.
• Partner with maintenance on work orders and preventative care.
• Oversee vendor services and ensure quality, safety, and timeliness.
• Build a positive team culture across office and maintenance teams.
• Hire, train, and coach team members to meet performance goals.
• Host weekly team meetings to align on goals and celebrate wins.
• Lead with empathy while upholding accountability and standards.
• Address escalated resident concerns professionally and with care.
• Plan and lead resident events to boost satisfaction.
• Monitor and respond to online reviews to manage reputation.
• Maintain communication with leadership and ownership groups.
• Conduct tours, respond to leads, and guide prospects through the leasing process.
• Identify prospect needs, showcase available homes, and invite prospects to join the community.
• Ensure lease applications, renewals, and related documents are completed accurately and on time.
• Meet occupancy goals through leasing performance and resident retention.
• Create and manage community social media content highlighting resident events and promoting engagement.
• Maintain a clean, welcoming office, amenities, and common areas.

Benefits

• Monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary.
• Career Path Program and Learning and Development support for career growth.
• Free dental insurance.
• Medical and vision coverage plans.
• Health and wellness incentives.
• 401(k) retirement match program.
• Paid time off, including the employee's birthday.
• Paid sick time off.
• Pet insurance plans.
• Paid maternity, paternity, and adoption leave options.
• Telehealth access to doctors 24/7/365.
• Company-paid life insurance.
• Retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED