Community Manager

JLL • San Francisco, CA

17d • $97,000 - $102,000 • Onsite

About The Position

The Community Manager creates and manages programming at an office property to enhance the experience of tenants and visitors and foster a sense of community both on the property and virtually. The role combines hospitality, creativity, business acumen, and comfort with technology. It plans professional meetings and conferences as well as social and networking events, and may manage the property app’s administrative portal, property social media accounts, and internal marketing materials.

The Community Manager provides concierge services to tenants and building management, acting as an informational resource and arranging events, meetings, services, gifts, and reservations. The role also produces accurate reporting on client requests and service billing. This is an on-site position in San Francisco, California. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least three years of experience in marketing and event planning, including VIP guest service.
• Experienced in marketing and event planning.
• Able to host and engage tenants and visitors in events and programming.
• Able to organize event logistics for events of up to 1,000 attendees.
• Strong knowledge of local cultural, dining, and entertainment venues and ability to match client and tenant preferences to suitable venues.
• Able to multitask in a fast-paced environment and communicate with a broad range of clientele with varied needs.
• Able to respond quickly and efficiently to client or tenant requests.
• Able to work with minimal supervision.
• Strong time management, planning, and organizational skills.
• Creative problem-solving ability.
• Proactive, approachable, solution-focused demeanor and professional appearance.
• Excellent interpersonal and communication skills.
• Knowledge of Microsoft Office, iOS functions, marketing or graphic design software, and digital technology.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Previous concierge or VIP retail experience is highly preferred.

Responsibilities

• Coordinate building and company programming, including themed events, lunch-and-learns, conveniences, entertainment, philanthropy, and brand activations.
• Manage property amenity spaces, including tenant lounges, conference centers, outdoor spaces, and other common areas.
• Plan and maintain the property programming budget.
• Partner with fitness providers to offer health and wellness programming.
• Create branded marketing collateral for property programming and events.
• Partner with onsite and local retailers and dining establishments to highlight promotions.
• Support property management and leasing teams with tours, welcome collateral, and events for new tenants.
• Maintain the property app’s administrative portal, including conference center reservations, building events, and local area information and partnerships.
• Manage property social media pages.
• Write and design eblasts and a monthly newsletter for tenants who opt in, covering events in the building and local area.
• Serve as a building ambassador, maintaining a welcoming presence in public spaces during high-traffic periods and events.
• Respond promptly to tenant requests in person, by phone, and by email, providing guidance and information.
• Provide information about local and trending events, attractions, restaurants, hotels, tours, and transportation, and help coordinate reservations and tickets.
• Negotiate contracts with area vendors to secure the best prices and services.
• Report on events, conference center bookings, social media engagement, and building app usage to the client.
• Provide timely, accurate reports to the finance department to support accurate billing of services to clients.
• Handle other concierge-related requests as needed.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level