Community Manager

Cardinal Group Career•Columbus, OH

14d

About The Position

The Community Manager is primarily responsible for protecting, maintaining, and enhancing the value of the community while maximizing residents’ living experience. The role directs and coordinates the community’s overall operational activities, including financial performance, leasing, maintenance, safety, marketing, and resident relations. The position is full-time and exempt, with biweekly compensation and eligibility for benefits and bonuses. The Community Manager leads on-site maintenance technicians, office staff, and leasing team members; manages resident concerns; and maintains accurate community files and records. The role also requires working both inside and outside apartment buildings and across property amenities, with routine local travel potentially required to assist properties, attend training, or attend business meetings.

Requirements

Four years of experience in property management.
Strong working knowledge of leasing, marketing, construction, residential law, and resident relations.
Working knowledge of property management software.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Ability to analyze monthly financial statements and prepare detailed budgets and operating forecasts.
Ability to identify deviations from financial plans, determine causes, and recommend action plans to the company.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral directions.
Positive, innovative approach to problem solving.
Ability to present ideas clearly and in an organized manner, and to negotiate, persuade, and modify opinions to achieve organizational goals.
Ability to work independently as a project leader and as a team member.
Ability to relate well with others, including while working remotely or at a distance.
Ability to work efficiently with accuracy, attention to detail, and follow-through.
Excellent time management and organizational skills.
Neat, professional appearance.
Strong client relations skills and previous supervisory experience.
Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

Nice To Haves

Working knowledge of Entrata property management software.

Responsibilities

Demonstrate a positive, professional, and client-oriented attitude toward the company with team members, residents, clients, and the public.
Improve community performance to meet or exceed annual financial and operational goals.
Direct day-to-day loss prevention, risk management, safety and security, maintenance, marketing, leasing, and facility upkeep activities.
Develop operating income by managing cash flow requirements and leasing strategy.
Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables.
Maintain complete and accurate community files and records, including finalized audits to ensure lease data is correctly entered into management software.
Coordinate collection and documentation of revenues in accordance with residents’ lease obligations.
Engage and contract vendors, supervise goods and services, and approve invoices required to maintain the community.
Lead on-site maintenance technicians, office staff, and leasing team members.
Manage resident relations, including repair and maintenance requests, questions about rent charges, lease issues, and other concerns.
Participate in Cardinal U training as required and monitor Team Member participation in Cardinal U.
Perform other related duties as assigned by the Team Leader.