Community Manager

Shibari Study

20d

About The Position

Shibari Study is seeking a hands-on Community Manager to own and grow its community across Discord, Reddit, its native community platform, and social media comment sections. The role focuses on moderating conversations, keeping members engaged, and turning community feedback into actionable insights. The Community Manager will work with Product, Marketing, and Support on a broader strategy focused on engagement and retention. The position is part-time, at 20 to 25+ hours per week, with potential to grow into a full-time role. It reports to the Chief of Staff and is paid hourly at approximately $30 per hour, commensurate with experience; the exact rate will be discussed during interviews. Shibari Study aims to foster human connection through thoughtful, high-quality shibari education, helping people around the world learn safely, practice consistently, and grow with confidence. Its small team combines craft, sensitivity, pedagogy, and design to create an intuitive and inspiring experience for students, teachers, and studios worldwide.

Requirements

At least 2 years of experience managing online communities at a meaningful scale, such as Discord, Reddit, forums, or social media.
Excellent written communication and a strong sense of tone and voice.
Hands-on experience with Discord moderation and bots, and Reddit moderation tools.
Comfort working with engagement and retention metrics and translating data into action.
Ability to de-escalate conflict and enforce guidelines calmly, fairly, and consistently, including in public-facing social threads.
Self-starter able to work independently across time zones and asynchronously.
Genuine enthusiasm for community-building and for the product.

Nice To Haves

Familiarity with community platforms beyond Discord and Reddit, such as Circle, Discourse, Facebook Groups, or a custom native app.
Experience with social media management or social listening tools, such as Sprout Social, Hootsuite, or Brandwatch.
Light content creation skills, such as graphics, video, or memes, for community engagement.
Experience mentoring or managing a volunteer moderator team.

Responsibilities

Manage day-to-day communities across Discord, Reddit, and the native community platform by moderating discussions, answering questions, and maintaining a warm, on-brand tone.
Manage social media comment sections by responding to questions and feedback, moderating spam and abusive content, and routing support issues to the appropriate team.
Create and maintain community guidelines, moderation policies, and escalation paths across community and social channels.
Recruit, train, and support volunteer moderators and community ambassadors.
Partner with Product, Marketing, and Support to surface community and social feedback and inform roadmap and messaging decisions.
Design and run AMAs, events, contests, challenges, and other engagement programs to increase participation and retention.
Track community health metrics, including active members, retention, sentiment, response times, and social comment response rates and sentiment, and report trends to the team.
Draft and distribute community announcements, changelogs, and FAQs.
Identify, nurture, and recognize community champions and superusers, including engaged social media followers.
Monitor community conversations and social comments for emerging issues, bugs, or reputational risks, and escalate as appropriate.
Contribute to the broader community strategy and help set goals and priorities for growth and retention.