Community Manager

Fortis Property Management • Anticoh, TN

18d • Onsite

About The Position

The Community Manager is responsible for the total on-site operations of an assigned community, enhancing it efficiently and profitably in line with owner and investor goals while supporting customer satisfaction and resident wellbeing. The role emphasizes strong customer service and resident satisfaction.

Working under the direction of the Regional Property Manager and/or Head of Multifamily Operations, the Community Manager oversees financial performance, marketing and occupancy, resident relations, facilities, and on-site staff. The position supervises all on-site associates and outside contractors working at the community. Duties and responsibilities may change as needed.

Requirements

• High school graduate or equivalent.
• Three to five years of multifamily property management experience.
• Strong marketing and sales background.
• Ability to successfully lead, manage, and teach people.
• Organizational skills and ability to delegate.
• Strong communication skills.
• Strong math skills and ability to read and understand financial statements.
• Good decision-making ability and a professional image.
• Ability to walk the property and climb stairs.
• Flexibility to work weekends and extended hours as needed.
• Thorough knowledge of computer systems.

Nice To Haves

• Two- or four-year college degree.
• Industry-related continuing education.
• NAA Certified Apartment Manager designation.
• IREM designation.
• Bilingual proficiency in English and Spanish.
• Proficiency in social media.
• Proficiency with property management software such as Yardi, RealPage, MRI, or AppFolio.
• Computer skills including Microsoft Word and Excel.

Responsibilities

• Assist the Regional Property Manager in preparing and formulating the annual operating budget, and operate the property within the established budget.
• Collect rents and other income while controlling property expenses within budget guidelines.
• Complete weekly, monthly, quarterly, and annual reporting accurately and on time.
• Review and analyze monthly financial statements and provide a written report to the Head of Multifamily Operations.
• Keep the community occupied with qualified residents through advertising and promotional activities.
• Complete market surveys, maintain current knowledge of the local market, and grow market rents at the community.
• Develop and implement an effective resident retention program.
• Provide superior customer service, present lease agreements and renewals at the highest possible rental rates, and resolve resident complaints.
• Oversee eviction proceedings when necessary.
• Maintain the physical condition of the community, inspect it continually, and implement an ongoing maintenance and improvement plan.
• Resolve emergency maintenance issues quickly.
• Hire, train, evaluate, motivate, and supervise all on-site associates.
• Develop and supervise an ongoing training program for on-site associates.
• Adhere to and properly implement Fortis Property Management policies and procedures.
• Follow applicable legal requirements and policies, including Fair Housing, life safety, ADA, OSHA, EPA, and risk management requirements.
• Supervise outside contractors employed to work at the community.
• Perform other duties as needed or required.

Benefits

• Paid time off
• Medical, dental, and vision coverage
• Life insurance
• 401(k)
• Referral program
• Employee rental discounts on company properties, where applicable
• Competitive commission and bonus structure

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED