Community Manager

Pratum Companies • Gaithersburg, MD

23d

About The Position

The Community Manager serves as the primary point of contact for the managed property and its stakeholders, leads and supervises property staff, provides customer service, and manages the apartment community’s operations. The role implements the property’s annual business plan and supports sound financial management, occupancy, property value, compliance, and staff and vendor oversight, while ensuring the property environment reflects the company’s philosophy.

The Community Manager oversees affordable housing compliance and operations, including HUD recertifications and inspections, reporting, budgeting, leasing and outreach, collections, resident service, and property condition. The role also leads staffing, training, employee development, and resident engagement initiatives. The position is exempt, with an anticipated annualized base salary of $75,000 for a new employee, subject to relevant factors. Discretionary and/or performance-based bonuses may be available. Full-time positions of 30 or more hours per week are eligible for the listed leave and health and welfare benefits.

Requirements

• At least three years of property management experience.
• At least three years of experience in affordable residential property management and project-based Section 8 affordable housing.
• Working knowledge and compliance experience with project-based Section 8.
• COS or TCS professional certification required.
• Strong knowledge of HUD, LIHTC, Section 8, and Fair Housing laws.
• Demonstrated leadership ability and a proven record of success with the leasing process.
• Ability to walk apartments and grounds, including steps and stairs.
• Excellent verbal and written communication skills and ability to interact professionally with residents and customers.
• Strong financial analysis, budgeting, and profit-and-loss management skills.
• Working knowledge of applicable landlord-tenant laws, Fair Housing mandates, and other legal issues affecting property management.
• Experience with unit and common-area renovations.
• Proven financial and accounting expertise.
• Strong customer-service orientation.
• Accounts receivable and collections experience required.
• Attention to detail and ability to work independently on assignments.
• Proficiency in Word, Excel, Outlook, and Yardi Property Management Software.
• High school diploma or GED.
• Ability to accurately perform intermediate mathematical functions and understand and perform on-site resident management software functions.
• Intermediate computer, Microsoft Suite, and internet knowledge; working knowledge of Outlook and OneSite/Yardi.
• Ability to work any day of the week throughout the year, work overtime when requested, serve on-call as scheduled or necessary, and attend certain after-hours resident events.
• Ability to travel when required to owner gatherings, locally or in another state.
• Ability to physically access all exterior and interior parts of the property and amenities; ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and 100 pounds with assistance.

Responsibilities

• Manage the property and staff in compliance with Fair Housing and Fair Credit Reporting requirements, Human Resources and Operations policies and procedures, and Safety Management programs.
• Assist with file audits, HUD management and occupancy reviews, and INSPIRE inspections.
• Administer HUD recertifications and oversee agency compliance monitoring, including recertifications, interim recertification procedures, and annual unit inspections.
• Oversee day-to-day outreach, sales, and customer service efforts to meet or exceed performance targets.
• Evaluate current market conditions and competition.
• Increase revenue while maintaining controllable expenses, including revenue collections and delinquency control.
• Provide customer service to residents, resolve issues, and ensure maintenance completes service requests.
• Ensure property reporting, including financial and marketing reports, is completed on time.
• Operate within budget and purchasing guidelines.
• Maintain curb appeal by walking and inspecting the property and vacant units.
• Ensure company policies and procedures are followed.
• Attend court proceedings as necessary.
• Coordinate and lead staff meetings as necessary.
• Supervise, review, evaluate, and counsel employees in conjunction with Area directives.
• Promote Resident Services initiatives by engaging residents in social, educational, planned activities, and events.
• Prepare operational and financial reports for the Regional Property Manager, Property Staff Accounts, and other Corporate Departments as requested.
• Lead staffing, training, and development initiatives for the property.
• Maintain a commitment to ongoing personal development and career growth through career-path activities provided by the corporate office and external sources as needed.
• Work scheduled hours consistently, work overtime when requested, serve on-call as scheduled or necessary, travel to owner gatherings when required, and attend certain after-hours resident events.

Benefits

• $2,500 sign-on bonus paid after 90 days of employment.
• Two weeks of paid vacation for eligible full-time positions of 30 or more hours per week.
• Sick and related leave for eligible full-time positions of 30 or more hours per week.
• 11 paid holidays for eligible full-time positions of 30 or more hours per week.
• Health and welfare benefits for eligible full-time positions of 30 or more hours per week.
• May be eligible for discretionary and/or performance-based spot or annual bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED