Community Manager

Workbox Holdings, Inc.•Minneapolis, MN

22d•$55,000 - $60,000•Onsite

About The Position

Workbox is a national workspace operator providing private offices, reserved desks, floating memberships, meeting rooms, event spaces, and access to investors, professional specialists, and high-growth businesses. It operates 13 locations across seven U.S. cities, with more than 400,000 square feet of workspace. The full-time Community Manager is based at Workbox’s Downtown Minneapolis location and reports directly to the Director, Operations. This high-impact, visible role leads day-to-day community operations and supports longer-term operational planning. The Community Manager provides an excellent experience for members, guests, and prospective customers; supports member engagement and retention; works with the sales and operations teams; conducts tours; and creates events and connections that strengthen the Workbox community and brand.

Requirements

Strong interpersonal skills and the ability to build genuine relationships.
Problem-solving ability, initiative, and adaptability in a dynamic workspace.
Strong organization, time management, and multitasking skills.
Comfort with light cleaning duties and maintaining a well-kept environment.
Passion for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
Comfort using workspace technology such as booking systems, CRM platforms, and communication tools.
Team-oriented, positive attitude, and a strong sense of ownership and accountability.

Nice To Haves

Three to five years of experience in facility management, customer service, hospitality, coworking, or community engagement.
Familiarity with multi-site operations.
Bachelor’s degree.

Responsibilities

Provide quality customer service to community members, guests, and prospective customers.
Create community engagements and member-to-member introductions that build connections.
Learn about member businesses, their challenges, and their goals, and identify ways Workbox can support them.
Communicate warmly, clearly, and helpfully with members.
Onboard new members by preparing offices, conducting tours and orientations, distributing badges, explaining community rules, and helping with technology setup.
Inform members about events, building repairs, and community news.
Manage meeting room bookings.
Resolve member complaints and issues with empathy and active listening.
Manage controllable community expenses within an established budget.
Develop and implement creative social events, managing expenses and tracking participation.
Create curated connections and experiences that support growth among members and the wider Workbox community.
Support and execute member events and programming that enhance engagement and provide value.
Celebrate member wins, milestones, and contributions, and promote a sense of belonging.
Encourage members to use Workbox resources and partnerships to advance their businesses.
Identify opportunities to introduce Workbox offerings that support member success and retention.
Uphold Workbox standards and meet regular facility audit requirements.
Manage site operations and coordinate with the operations team to support member success.
Keep meeting rooms, kitchens, reception areas, and common spaces clean and tidy.
Manage member mail and deliveries.
Order and maintain office logos and Workbox-branded materials.
Maintain workspace inventory and track community expenses.
Understand and be prepared to implement fire and emergency plans.
Manage relationships with vendors, property managers, and landlords.