Community Manager

Havenpark Communities•Mesa, AZ

11d•Onsite

About The Position

The Community Manager runs the full operation of an on-site manufactured home community of 260 homes, leading a small team and overseeing the budget, collections, leasing and occupancy, vendor relationships, and residents’ daily experience. The role has decision-making authority and responsibility for community results. Havenpark Communities owns and operates more than 100 communities and 30,000+ homesites across the United States, with a mission to make caring communities attainable for responsible residents. Its core values are Respect, Grit, Collaboration, Stewardship, and Boldness. The role combines financial management and people leadership. The Community Manager handles rent billing and collections, including difficult conversations, and ensures legal notices comply with applicable law and Fair Housing standards. The manager drives leasing and occupancy, approves applicants involved in residents’ home-sale transactions, oversees contractors and quality standards, and leads a small on-site team. The manager also builds resident relationships and responds to issues with urgency and care. At Selling Community Manager communities, the manager may personally sell a limited number of homes and earn commission on each sale. The position involves difficult financial conversations and, rarely, lawful evictions handled with dignity. The community’s needs continue through weekends, and the role requires an ongoing sense of responsibility for the community. It is an on-site role. The hiring process includes two Zoom conversations, typically completed within two weeks of applying. Havenpark offers a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and opportunities to learn and develop. The company states that it recruits, hires, and promotes qualified personnel without regard to protected characteristics.

Requirements

High school diploma or GED.
Valid driver's license with a clean record.
Ability to pass a criminal background check.
Physical ability to walk the community daily and occasionally lift materials and supplies.
Ability to work on-site.
Track record of commitment, such as sustained employment with one employer or sustained work on something the candidate built.
Sales or customer-facing experience with measured results.
Experience running an operation, such as a business, store, crew, or budget.
Comfort working with maintenance and construction trades.
Ability to handle difficult conversations about money and the demands of community operations.

Nice To Haves

Property management experience is welcome but not required.
Experience in sales, the trades, retail or restaurant leadership, small business ownership, or the military.
College degree is not required.

Responsibilities

Manage community financial performance, including the budget, expenses, and net operating income.
Manage collections, accurate billing, on-time rent, and legal notices in compliance with state law and Fair Housing standards.
Drive occupancy and leasing, including rentals and renewals.
Approve incoming residents in the resident home-sale (FSBO) process.
At Selling Community Manager communities, personally sell a limited number of homes and earn commission on each sale.
Hire, develop, and lead a small on-site team in day-to-day operations.
Manage vendor and contractor relationships for landscaping, maintenance, and home rehabs.
Oversee curb appeal, amenities, safety standards, and capital projects, delivering projects on time and on budget.
Build resident relationships, resolve issues with urgency and care, earn renewals, and foster a community residents are proud to call home.
Walk the community daily and maintain responsibility for its ongoing needs, including through weekends.