Community Management Intern

Walgreens•Marietta, OH

1d•$17 - $20

About The Position

The Community Management Intern learns to provide an extraordinary customer experience in a retail store setting and models and delivers a distinctive, delightful customer experience. The role includes assisting with customer transactions and service, store operations, inventory, merchandising, pricing, maintenance, compliance, training, and community events. The intern also participates in a team challenge, shadows a district leader, and completes an evaluation of the internship program.

Requirements

Be a student beginning or completing senior year toward a bachelor's degree.
Be fluent in reading, writing, and speaking English, except in Puerto Rico.
Be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive service.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Register sales on the assigned cash register and record scanning errors, price verifications, items not on file, price modifications, and voids.
Learn from store, pharmacy, district manager, competitors, and customers or patients.
Participate in a kick-off and day-of-service activity.
Assist the manager or assistant store manager with order exceptions and reverse logistics, including returns and empty packages.
Learn to analyze inventory trends and assist with inventory management, ordering, stock levels, and reducing outs and overstock.
Assist in evaluating and developing promotional, seasonal, and other merchandise displays; complete resets and revisions.
Attend weekly meetings with the store manager or pharmacy manager.
Handle basic department pricing and daily price changes, maintain accurate signage, and complete related local-regulation or compliance pricing tasks on time.
Help maintain a clean, neat, orderly store inside and outside; request repairs when appropriate.
Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
Develop working knowledge of store systems and equipment.
Gain exposure to financial and performance data for the store, pharmacy, and clinic, as well as asset-protection data and loss-reduction action plans.
Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
Work with a group to complete the Intern Team Challenge and present it to area, district, and store leaders.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete an evaluation of the internship program upon completion.
Complete special assignments and other tasks as assigned.
Attend training, complete e-learnings and manager-requested assignments, and shadow a district leader for the specified time.
Report customer complaints to management.
Assist the Store Manager in planning and attending community events.