Community Management Intern
About The Position
The Community Management Intern learns to provide an extraordinary customer experience in a retail store setting and models a distinctive, delightful customer experience. The role includes customer service, cash-register and sales support, store operations, inventory and merchandising exposure, and participation in community events and an internship team challenge. The intern learns from store, pharmacy, district manager, competitors, and customers or patients; attends training and e-learnings; shadows a district leader; and completes special assignments and an evaluation of the internship program. The position requires a flexible schedule, including evening and weekend hours.
Requirements
- Be a student beginning or completing senior year toward a bachelor's degree.
- Be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients with products and services, resolve issues, answer questions, and report customer complaints to management.
- Model customer service best practices, including courteous interpersonal habits and proactive assistance through resolution.
- Register sales on an assigned cash register and document scanning errors, price verifications, items not on file, price modifications, and voids.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers as requested.
- Assist the manager or assistant store manager with order exceptions and reverse logistics, including returns and empty packages.
- Learn to analyze inventory trends and support inventory management, ordering, stock maintenance, and liquidation to help prevent outs and overstock.
- Assist in evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Attend weekly meetings with the store manager or pharmacy manager.
- Support department pricing and daily price changes, maintain accurate signage, and complete related local-regulation and compliance pricing tasks on time.
- Help maintain a clean, neat, orderly interior and exterior store, and request repairs when appropriate.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Learn store systems and equipment, and receive exposure to financial, performance, and asset-protection data and loss-reduction action plans.
- Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
- Participate in a kick-off and day of service activity, and work with a group to complete and present the Intern Team Challenge to area, district, and store leaders.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Attend training, complete e-learnings and manager-requested assignments, and shadow a district leader for the specified time.
- Assist the Store Manager in planning and attending community events.
- Complete an evaluation of the internship program upon completion.
- Complete special assignments and other tasks as assigned.
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What This Job Offers
Career Level
Intern
