Community Management Intern
About The Position
The Community Management Intern learns to provide an extraordinary customer experience in a retail store setting and models a distinctive, delightful customer experience. The position includes customer service, register transactions, store operations, inventory and merchandising exposure, training, and participation in community events and an internship team challenge. The intern engages with customers and patients, answers questions, resolves issues, and practices Walgreens customer-service behaviors. They learn from store, pharmacy, district management, competitors, and customers; assist with store operations and maintenance; attend meetings and training; shadow a district leader; and complete special assignments and an internship evaluation.
Requirements
- Be a student beginning or completing senior year toward a bachelor's degree.
- Be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers as requested.
- Register sales and document scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist the manager or assistant store manager with order exceptions and reverse logistics, including returns and empty packages.
- Learn to analyze inventory trends and assist with inventory management, ordering, stock levels, and avoiding out-of-stocks and overstock.
- Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Attend weekly meetings with the store manager or pharmacy manager.
- Handle basic department pricing and daily price changes, maintain proper signage, and complete related regulatory pricing tasks accurately and on time.
- Help maintain a clean, neat, and orderly store, including requesting repairs when appropriate.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking out-of-stock items.
- Learn store systems and equipment and gain exposure to financial, performance, and asset-protection data and action plans.
- Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
- Work with a group to complete the Intern Team Challenge and present it to area, district, and store leaders.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete an evaluation of the internship program upon completion.
- Complete special assignments and other tasks as assigned.
- Attend training, complete e-learnings and manager-requested assignments, and shadow a district leader for the specified time.
- Report customer complaints to management.
- Assist the Store Manager in planning and attending community events.
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What This Job Offers
Career Level
Intern
