Community Liaison - Rockdale and Gwinnett

Longleaf Hospice LLC•Covington, GA

14d

About The Position

The Community Liaison presents the Company’s services to the medical community and within the assigned territory to achieve market referral goals and increase revenue. The role provides community outreach and education to physicians, facility staff, clients, and caregivers about hospice services. The position also develops relationships and contractual agreements, follows up on proposals, monitors customer and market needs, and maintains accurate records and reports. The Community Liaison is responsible for compliance with state and federal regulations that apply to a Medicare-certified hospice agency, maintaining patient confidentiality, and representing the Company professionally.

Requirements

Experience in the health care industry, with weighted emphasis in sales and marketing.
Proven interpersonal, coordination, and leadership skills, with the ability to communicate effectively.
Proven leadership and team-building skills, with the ability to converse with physicians and senior managers and an understanding of financial management.
Proficiency using Microsoft Word, Excel, and PowerPoint.
Ability to prioritize and manage time effectively and make independent decisions when necessary.
Dependable transportation, a valid driver’s license, and auto insurance.
Ability to perform the essential functions of the job with or without accommodation.
Skills in taking initiative, identifying needs of coworkers and customers, and solving problems.
Ability to analyze financial information and make sound decisions.
Attention to detail, including the ability to work with detailed and complex information while sitting for extended periods.
Time-management skills.
Ability to speak effectively to convey information.
Effective writing suited to the audience’s needs.
Critical-thinking skills, using logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to persuade others to use the Company’s products and services.
Ability to present oneself professionally and demonstrate knowledge of Company services.

Nice To Haves

Bachelor’s degree preferred.
Practical and theoretical knowledge of hospice preferred.

Responsibilities

Consistently meet and/or exceed qualified referral and admissions criteria each month.
Demonstrate responsibility for attendance and use work time productively and efficiently.
Foster a positive attitude and staff morale, promoting open communication among departments.
Participate in Company functions to build community and public awareness of Longleaf's services.
Develop pricing strategy with peers and the Director to maximize profits and market share while maintaining customer satisfaction.
Monitor trends indicating the need for new products and services, and oversee product development.
Keep abreast of public medical needs and health care trends.
Develop contractual agreements with institutions that serve the best interests of both parties.
Identify customers’ primary needs and concerns, key contacts, and decision-making roles to help close sales.
Follow up on proposals to ensure implementation.
Maintain accurate records, document actions, control budgeted expenses, and submit required reports on time.
Continue professional growth by attending workshops, professional in-services, and similar activities.
Maintain medical ethics in compliance with Company policies and procedures.
Comply with state and federal regulations pertaining to the operations of a Medicare-certified hospice agency.
Maintain a professional image and use appropriate phone etiquette.
Promote a customer-friendly atmosphere for visitors and ensure patient confidentiality at all times.
Participate in the accreditation program.
Perform other duties as assigned.