Community Liaison

OhioGuidestone•Lorain, OH

15h

About The Position

The Community Liaison represents OhioGuidestone’s health center and promotes awareness of its services and programs throughout the community. The role develops and maintains relationships with community organizations, healthcare providers, schools, businesses, government agencies, and other stakeholders, while strengthening referral networks and facilitating communication between referral sources and health center staff. The position coordinates community outreach and education initiatives, supports workshops and wellness events, gathers community feedback, and shares identified needs with leadership. It tracks outreach activities, referrals, contacts, and partnership outcomes; prepares reports on engagement and service utilization; and assists with grant-related community engagement and reporting as assigned. The liaison collaborates with clinical, operational, administrative, leadership, and marketing teams to support organizational goals and improve patient access, retention, and satisfaction. The role may also support special events, department projects, or seasonal program changes.

Requirements

A bachelor’s degree in Public Health, Healthcare Administration, Social Work, Human Services, Communications, Marketing, or a related field is preferred; equivalent experience will be considered.
Two or more years of experience in community outreach, healthcare, behavioral health, social services, marketing, or customer relations is preferred.
Experience developing community partnerships and referral networks is preferred.
Mission-driven, with a strong desire to make an impact.
Proficient with technology, including Microsoft Office Suite.
Able to work independently and collaboratively in a fast-paced environment.
Effective interpersonal skills and ability to speak effectively with individuals and groups.
Knowledge of community resources and healthcare systems.
Flexible and able to work days, evenings, and/or weekends as needed.
Valid Ohio Driver’s License, safe driving record, and valid insurance.
Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Nice To Haves

Bachelor’s degree in Public Health, Healthcare Administration, Social Work, Human Services, Communications, Marketing, or a related field.
Two or more years of experience in community outreach, healthcare, behavioral health, social services, marketing, or customer relations.
Experience developing community partnerships and referral networks.

Responsibilities

Demonstrate OhioGuidestone’s values and guiding principles, maintaining high standards of excellence, integrity, and ethics.
Develop and maintain positive relationships with community organizations, healthcare providers, schools, businesses, government agencies, and other stakeholders.
Represent the health center at community meetings, health fairs, networking events, and public outreach activities.
Promote awareness of health center services and programs throughout the community.
Identify opportunities to expand partnerships and strengthen referral networks.
Establish and maintain referral relationships with healthcare providers, hospitals, behavioral health agencies, social service organizations, and community partners.
Facilitate communication between referral sources and health center staff.
Monitor referral trends and identify opportunities to improve service utilization and access to care.
Coordinate outreach initiatives to educate community members about available health services.
Assist in planning and implementing community education programs, workshops, and wellness events.
Gather community feedback and communicate identified needs and concerns to leadership.
Collaborate with leadership and marketing staff to develop outreach materials and promotional campaigns.
Present information about health center services to community groups and organizations.
Maintain professional communication with internal and external stakeholders.
Track outreach activities, referrals, community contacts, and partnership outcomes.
Prepare reports on outreach efforts, community engagement activities, and service utilization trends.
Assist with grant-related community engagement activities and reporting requirements as assigned.
Work with clinical, operational, and administrative teams to support organizational goals.
Participate in interdisciplinary meetings and strategic planning activities.
Support initiatives to improve patient access, retention, and satisfaction.
May participate in planning, organizing, and implementing special events, department-specific projects, or seasonal program changes.
Represent the Agency positively in all internal and external interactions.
Demonstrate positive leadership, promote a team-based work environment, and support a culture of belonging.
Show positivity and flexibility, and take on new responsibilities as requested or required.