Community Liaison | Thurston County

Pennant Group•Tumwater, WA

1d•$85,000 - $105,000

About The Position

Puget Sound Health & Hospice is seeking a Home Health and Hospice Community Liaison for Thurston County. The position serves as a link between referral sources, patients, and the clinical team to support care transitions and patient experiences. This is a strong sales role, with 80–90% of time spent in the field, focused on building healthcare relationships, generating referrals, and meeting hospice referral and admission goals. The liaison manages their own schedule and plans their day around relationship-building and business results, with support from a collaborative team. Daily travel is required, and the role represents the agency in transitional care activities and strategic relationships with health systems, hospitals, inpatient facilities, associations, physician groups, and community organizations.

Requirements

Prior medical sales experience; home health or hospice experience is preferred.
Current, related healthcare book of business contacts.
Exceptional communication, negotiation, and relationship-building skills.
Tenacity, empathy, emotional intelligence, and a solutions-oriented mindset.
Licensed and insured driver with reliable transportation; daily travel is required.

Nice To Haves

A current book of business is preferred.
An associate or bachelor’s degree in Marketing, Business, or a health-related science is preferred but not required.
Knowledge of Medicare guidelines for home health is a plus but not required.
Clinicians, including therapists, nurses, and social workers, are strongly encouraged to apply.

Responsibilities

Respond to patient and referral-source requests and concerns.
Build partnerships with hospitals, physicians, and community organizations, including face-to-face meetings with potential key referral sources.
Educate referral sources about the agency’s services and maintain positive relationships with current referral sources.
Coordinate timely hospice admissions for patients transitioning to hospice.
Represent the agency in transitional care activities and strategic relationships with health systems, hospitals, inpatient facilities, associations, and physician groups.
Identify, contact, and manage potential clients, patients, and referral sources.
Source appropriate patients in the community by meeting with referral sources and patients.
Meet or exceed hospice referral and admission goals.