Community Liaison

Solvista Health•Salida, CO

7d•$19 - $26

About The Position

The Community Liaison helps Solvista Health stay connected to the communities it serves. The role builds relationships, listens to community needs, shares information about services and resources, and helps people find appropriate support. The Community Liaison also strengthens connections with primary care and other community partners and shares community feedback with the Community Liaison Director. The position works throughout the Solvista Health service area, with openings in Canon City, Salida, Westcliffe, and Leadville. The schedule is full-time and may sometimes include evening or community events. The role requires travel throughout the service area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Community Liaison collaborates with Solvista staff, community partners, and the Liaison team; maintains confidentiality and follows Solvista Health policies and procedures; and performs other duties as assigned. There are no supervisory duties.

Requirements

High school diploma or equivalent preferred; relevant work, volunteer, community, healthcare, customer-service, human-service, or lived experience may be considered in place of formal education.
Experience working with the public, community organizations, healthcare or human-service settings, customer service, or outreach preferred.
Ability to build positive relationships and treat people with respect.
Ability to listen well and communicate clearly.
Ability to follow through on commitments and keep information organized.
Comfort talking with individuals, groups, and community partners.
Ability to work independently on assigned tasks and know when to ask for help.
Basic computer skills and ability to complete required documentation.
Ability to travel throughout Solvista Health’s service area.
Ability to maintain confidentiality and follow Solvista Health policies and procedures.

Nice To Haves

Experience organizing community, educational, resource, or service activities.
Knowledge of local communities and resources, or willingness to learn them.
Spanish-English bilingual ability.

Responsibilities

Build positive relationships with community members, primary care offices, public health, schools, community organizations, and other local partners.
Attend community events, outreach activities, and selected meetings as assigned by the Community Liaison Director.
Listen to community members and partners and share common needs, barriers, and concerns with the Community Liaison Director.
Help plan and carry out community education, listening sessions, focus groups, and other outreach activities.
Support outreach based on local needs identified through the Community Needs Assessment and community feedback.
Explain how to connect with Solvista Health services and community resources using clear, easy-to-understand information.
Connect people and community partners with the appropriate Solvista team member or outside resource, and help make a clear handoff when needed.
Help improve how Solvista and community partners connect people to services.
Keep community and healthcare partner contact and resource information current.
Track common access barriers and community concerns and share them with the Community Liaison Director.
Help with Member Advisory Council outreach, meeting preparation, feedback collection, and follow-up as assigned.
Help receive, document, route, and follow up on complaints or concerns using Solvista’s approved process.
Help with community feedback, surveys, grant activities, Community Needs Assessment work, and improvement projects as assigned.
Complete outreach records, follow-up, and other documentation needed for the role.
Coordinate outreach, share community information, and support priorities across Solvista Health’s service area with the Community Liaison Team.
Share resources, community contacts, and lessons learned with the Liaison team so it can respond across counties and populations.
Support Liaison team projects and community activities outside an individual focus area when needed.
Work with Solvista staff and community partners respectfully, reliably, and professionally.
Maintain confidentiality and follow Solvista Health policies and procedures.
Perform other duties as assigned.