Community Liaison-PACE

MorseLife Health Systems•West Palm Beach, FL

69d•Hybrid

About The Position

Build Connections. Guide Families. Empower Lives with PACE at MorseLife. About MorseLife For more than 40 years, MorseLife Health System has been setting the standard for exceptional senior care in South Florida. As a nonprofit healthcare system, we are dedicated to enriching the lives of older adults through compassionate care, clinical excellence, innovation, and service. We are proud to be recognized as a: • Great Place To Work® Certified employer • 5-Star Teaching Nursing Home • Recipient of the Gold Seal Award from the Governor’s Panel on Excellence in Long-Term Care At MorseLife, learning never stops. As a respected teaching organization, we proudly partner with leading colleges, universities, and healthcare training institutions to educate and mentor the next generation of healthcare professionals. Through our robust clinical rotation program, students gain valuable hands-on experience while working alongside experienced clinicians and interdisciplinary teams dedicated to excellence. Our academic partners include: • Academy for Nursing and Health Occupations • Barry University • Florida Atlantic University (FAU) • Florida International University (FIU) • Keiser University • Lynn University • Nova Southeastern University (NSU) • Palm Beach State College (PBSC) • South Florida Healthcare Institute • South University • University of Miami (UM) Whether you’re beginning your career or bringing years of experience, you’ll find opportunities to learn, grow, and make a meaningful impact every day. MorseLife by the Numbers • 40+ years of serving South Florida seniors and their families • 1,700+ dedicated team members united by a shared mission • 5-Star Teaching Nursing Home recognized for excellence in care • Great Place To Work® Certified workplace • Gold Seal Award recipient from the Governor’s Panel on Excellence in Long-Term Care • 11 academic partnerships helping educate tomorrow’s healthcare professionals • Comprehensive continuum of care, including Independent Living, Assisted Living, Memory Care, Skilled Nursing, Short-Term Rehabilitation, Hospice, Home Health, PACE, and Community-Based Services • Mission-driven nonprofit organization committed to excellence, compassion, and innovation Position Summary The PACE Community Liaison is responsible for managing the intake and enrollment process for new PACE program participants, while providing and coordinating information for all inquiries about the program and/or the community at large.

Requirements

Bachelor's degree or above, preferably in Social Work. Master's degree preferred.
3-5 years of experience in Social Worker with at least one year of experience working with frail elderly and their families is required. Preferably in a healthcare or community agency setting.
Strong communication skills, including face-to-face, telephone, and computer skills.
Strength in attention to detail and organization.
Must be able to interact successfully with patients, families and other agencies to present a positive and professional image.
Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload.
Ability to work unsupervised exercising a high degree of discretion &independent judgment.
Ability to physically access any home, hospital, nursing home, and ALF i.e. navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.
Ability to travel in community.
Excellent telephone skills.
Must have a valid driver's license, automobile insurance and reliable transportation.
Florida Driver's License.
A 10-panel pre-employment drug screening.
A Level 2 background screening in accordance with the requirements of the Florida Agency for Health Care Administration (AHCA).
A post-offer physical examination.
A QuantiFERON-TB Gold blood test (or other approved tuberculosis screening, as applicable.
Employment eligibility verification (Form I-9) and any additional pre-employment requirements applicable to the position.

Nice To Haves

Bi-lingual preferred.

Responsibilities

Receives and generates referrals from agency staff and community sources.
Establish and maintain working relationships with prospects and referral sources.
Develop and distribute program material and literature to inform the community and prospects.
Serve as a Liaison between prospects, caregivers, and community referral sources.
Coordinate meetings and special gatherings in support of the PACE Program with community agencies such as ARC; CARES office.
Follows up with all potential participants and referrals regarding program enrollment.
Responsible for explaining the PACE program, either by telephone, electronically, or in- person to interested persons including candidates for enrollment, caregivers, or others in the community interested in the PACE program.
Explains all provisions of the PACE program to potential participants and their family/caregiver prior to the signing of any authorization forms and/or assessments.
Ensures that prospective participants understand that joining the PACE program is strictly voluntary and that they can disenroll at any time.
Verify current program eligibility as stated in state and federal regulations.
Responsible for completing only the enrollment sections of documentation that is not completed by either clinical or other interdisciplinary group members or operations.
Participates in the participant/family enrollment meeting and is responsible for answering non- clinical questions regarding patient rights and other program regulations.
Responsible for maintaining accurate documentation for all intake/enrollment of participants.
Provides any additional (relevant) information to the Interdisciplinary Team that the prospective participant and/or the caregiver may have disclosed prior to enrollment in order to provide a more comprehensive initial evaluation.
Responsible for filing documentation to coordinate initial assessment of potential participant.
Maintain open line of communication with Program Management and updates relevant information as it occurs.
Adheres to all State, Federal, and Company regulations and policies pertaining to marketing activities for the PACE program.
Provides excellent customer service at all times to internal and external customers.
Recommends and upon approval, implements new/revised policies, procedures, and systems for the program that improve efficiency, effectiveness, and minimizes loss ratio.
Performs all other duties as assigned by manager.