Community Leasing Specialist (Chattanooga TN, New Development )

Columbia Residential Properties, LLC•Chattanooga, TN

About The Position

The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. As a company representative, the specialist responds courteously and promptly to applicants and residents regarding leasing, marketing, and resident relations. The role supports the day-to-day operations of the apartment community and contributes to achieving or exceeding occupancy goals. The specialist prepares the property for guests, conducts tours, promotes apartments and property services, and develops telephone, sales, and customer-service techniques. The role also supports marketing campaigns, maintains apartment availability and prospect information, and contacts residents about lease renewals. The specialist prepares and explains lease-related documents and move-in materials, completes applicant pre-qualification and rental verification, follows company and housing-regulation screening procedures, and assists with move-in and move-out processes. This includes inspecting units before move-in to ensure they are clean and ready to rent. In-house training must be completed within the first 90 days of employment. The position description notes that duties may be modified and additional duties may be assigned by management.

Requirements

High school diploma or GED.
Sales and customer-service experience or knowledge.
Demonstrates a pleasant demeanor and a desire for success.
Behaves consistently with the company's vision, mission, and core values and contributes to an enjoyable working environment.

Nice To Haves

Associate degree or equivalent from a two-year college or technical school.
Experience with property-management software.
Low Income Housing Tax Credit (LIHTC) experience.

Responsibilities

Prepare the property for receiving guests before the office opens, following established procedures.
Lease apartments and promote the property's products and services as part of a team working to meet or exceed budgeted occupancy goals.
Assist with daily community operations, including answering phones, taking work orders, data entry, planning and hosting resident functions, and preparing the community newsletter.
Conduct property tours for prospective residents, introducing community amenities and showing decorated model apartments or available vacant units.
Develop, refine, and use effective telephone, personal sales, and customer-service techniques.
Design marketing campaigns, cold-call businesses to generate leads, and decorate units to create show units.
Maintain accurate records of available apartments, prospective residents, and current renewal information.
Contact current residents in person and in writing to encourage lease renewals and negotiate rent increases.
Prepare lease-related documents and move-in and welcome packages; explain lease documents to new and existing residents and ensure documents are accurate before move-in.
Pre-qualify prospective residents and conduct rental verifications in accordance with company policies and housing regulations.
Follow established policies and procedures for applicant qualification, screening, and acceptance.
Deliver resident gifts and assist with move-in and move-out procedures, including inspecting units before move-in to ensure they are clean and rent-ready.
Complete in-house training within the first 90 days of employment.