Community Service Supervisor (Chattanooga TN, New Development )

Columbia Residential Properties, LLC•Chattanooga, TN

About The Position

The Community Service Supervisor performs general and specialized maintenance and repairs, applying proficient skills across several maintenance trades. The role supervises maintenance technicians and assistants, manages a budget with a focus on cost-effective practices, and provides supervision, training, and development for assigned associates. Along with the Community Manager, the supervisor oversees the apartment community’s physical property, general maintenance, repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects. The position provides prompt, courteous, and professional service to residents; coordinates maintenance schedules and work orders; monitors work assignments; and enforces work and safety procedures. It also involves inspecting the community, identifying hazardous conditions, maintaining an inventory of parts, tools, and equipment, obtaining competitive pricing, overseeing contract labor, ordering approved materials, and assisting with the annual budget. The position reports to the Community Manager and Regional Service Manager. The job description states that duties may be modified and that management may assign additional duties within the scope of work.

Requirements

High school graduate or GED.
HVAC/Freon Recovery Certification.
Valid driver’s license.
Minimum of three years of related experience.
Knowledge of a variety of skilled trades, including construction and installation, repair and maintenance; minor carpentry, plumbing, mechanical and electrical work; household appliances; framing and finishing walls, doorways, roofs, and other wooden structures; installing and repairing sinks, drains, and toilets; inspecting, cleaning, and lubricating mechanical equipment parts; and basic welding and metal work.
Complete in-house training within the first 90 days of employment.
Must have own tools.
Must maintain a reliable vehicle.
Demonstrate a pleasant demeanor, enjoyment of the work, and a desire for success.
Exhibit behavior consistent with the company’s Vision, Mission, and Core Values, and contribute to an enjoyable working environment for self and others.

Nice To Haves

Some college or trade school education.
CPO (Certified Pool Operator) certification.
EPA Universal certificate.

Responsibilities

Provide prompt, courteous, and professional service to residents.
Establish emergency maintenance on-call and daily work schedules for maintenance staff, and meet daily with the Community Manager to report the status of scheduled work orders.
Follow up on work assignments to ensure efficiency and thorough completion.
Instruct staff on and enforce work policies, procedures, and safety procedures; ensure proper use and maintenance of equipment and maintain the on-site safety binder.
Inspect the community regularly, notify management of problems, and recommend solutions.
Identify and correct hazardous property conditions that could expose the property to liability.
Use a preventative maintenance program to minimize maintenance costs and equipment and unit downtime; maintain an adequate inventory of parts, tools, and equipment.
Obtain competitive pricing on purchases, control purchases through purchase orders, oversee contract labor, and order materials as needed and approved by the Community Manager.
Assist the Community Manager in preparing the annual budget to maximize income, control expenditures, and meet budgetary goals.
Oversee the physical property, general maintenance, repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects, in conjunction with the Community Manager.
Supervise, train, and develop assigned maintenance associates.