Community Hospitality Specialist

Light Of Life Rescue Mission•Pittsburgh, PA

5d•$17 - $21

About The Position

Light of Life Rescue Mission seeks a Community Hospitality Specialist to help create a welcoming, gospel-centered experience for guests, donors, volunteers, and callers. The role is similar to a traditional receptionist position but also requires knowledge of Light of Life’s programs, community partners, and referral network. It calls for effective hospitality, attention to detail, tactful discretion, sound judgment, and the ability to follow protocols when handling confidential information or responding to people in crisis. The specialist provides front-office administrative support and coordinates office operations, while supporting organizational initiatives through appointment coordination, expense and stipend processing, and other administrative functions. As part of a Christian community, all staff are expected to serve clients in a Christ-like manner, share the Gospel through words and actions, foster trust and a safe environment, study and apply the Christian Bible, steward resources responsibly, and model accountability and self-evaluation. Light of Life is committed to maintaining a drug-free community. Staff may not use or consume controlled substances such as marijuana, including when prescribed by a physician.

Requirements

Customer-service focus and professional telephone etiquette.
Excellent social skills and the ability to communicate with diplomacy, tact, and empathy.
Ability to exercise sound judgment and respond promptly to emergencies or crisis situations using compassionate, trauma-informed communication.
Strong personal organization and time-management skills, with the ability to prioritize.
Ability to work autonomously and handle multiple tasks with excellence.
Proficiency with Microsoft Office applications, including SharePoint, Word, Excel, and Outlook.
Ability to take initiative and make decisions within predetermined parameters.
Ability to maintain confidentiality and handle sensitive information with discretion.
Understanding of key addiction and recovery fundamentals.
Two to three years of receptionist or switchboard experience.
Commitment to Light of Life’s Christian ministry expectations and drug-free community policy.

Nice To Haves

Bachelor’s degree in social services, liberal arts, or management.
Experience working with homeless people.

Responsibilities

Represent Light of Life’s mission and values by creating a welcoming, gospel-centered experience for guests, donors, volunteers, and callers.
Connect individuals to outside agencies and offer prayer as appropriate.
Provide front-office administrative support, including phone reception, visitor engagement, scheduling, correspondence, and confidential records management.
Coordinate office operations, including volunteer training, supply procurement, donation intake, mail processing, vendor relations, and technology platform administration.
Support organizational initiatives through appointment coordination, expense and stipend processing, and other assigned administrative functions.
Walk alongside clients as a disciple of Christ and share the Gospel through actions and words.
Build mutual trust and create a safe, authentic environment that supports clients’ growth in Christ.
Serve clients in a Christ-like manner, practice self-evaluation, and resolve issues in keeping with Light of Life’s principles and staff manual processes.
Study the Christian Bible and apply relevant knowledge to job duties and clients’ specific issues.
Help clients make choices that are in their eternal best interest.
Practice Christ-like stewardship of resources and model personal responsibility, accountability, and timely reporting.