Community Hospitality Specialist

Light Of Life Rescue Mission•Pittsburgh, PA

About The Position

Light of Life Rescue Mission seeks a Community Hospitality Specialist to provide a welcoming, gospel-centered experience for guests, donors, volunteers, and callers, and to support front-office and organizational operations. The role is similar to a traditional receptionist position but also requires knowledge of Light of Life’s programs, community partners, and referral network. It calls for effective hospitality, attention to detail, discretion with confidential information, sound judgment, and the ability to follow established protocols. The position may be a first point of contact for people in crisis. As part of Light of Life’s Christian community, staff are expected to walk alongside clients as disciples of Christ, share the Gospel through words and actions, foster mutual trust and a safe environment, serve in a Christ-like manner, and apply biblical knowledge to their work. Staff are also expected to resolve issues in keeping with Light of Life’s principles and staff manual, practice stewardship, and model personal responsibility and accountability. Light of Life is committed to maintaining a drug-free community. Because of the ministry’s work with people affected by addiction or drug abuse, staff may not use or consume controlled substances such as marijuana, even when prescribed by a physician. Applicants are strongly encouraged to submit a cover letter with their resume.

Requirements

2–3 years of receptionist or switchboard experience.
Customer-service focus and professional telephone etiquette.
Excellent social skills, with diplomacy, tact, and empathy.
Ability to exercise sound judgment and respond promptly to emergencies or crises using compassionate, trauma-informed communication.
Strong organization and time-management skills, with the ability to prioritize.
Ability to work autonomously and manage multiple tasks with excellence.
Proficiency with Microsoft Office applications, including SharePoint, Word, Excel, and Outlook.
Ability to take initiative and make decisions within predetermined parameters.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work in accordance with Light of Life’s Christian ministry expectations and drug-free community policy.

Nice To Haves

Bachelor’s degree in social services, liberal arts, or management.
Understanding of key addiction and recovery fundamentals.
Experience working with homeless people.

Responsibilities

Represent Light of Life’s mission and values by creating a welcoming, gospel-centered experience for guests, donors, volunteers, and callers.
Connect individuals to outside agencies and offer prayer as appropriate.
Provide front-office administrative support, including phone reception, visitor engagement, scheduling, correspondence, and confidential records management.
Coordinate office operations, including volunteer training, supply procurement, donation intake, mail processing, vendor relations, and technology platform administration.
Support organizational initiatives through appointment coordination, expense and stipend processing, and other administrative functions as assigned.
Walk alongside clients as a disciple of Christ and share the Gospel through actions and words.
Build mutual trust and create a safe, authentic environment that supports clients’ maturation in Christ.
Serve clients in a Christ-like manner and practice self-evaluation.
Resolve issues in accordance with Light of Life’s principles and the processes described in the staff manual.
Study the Christian Bible and apply relevant knowledge to job duties and clients’ specific issues.
Help clients make choices considered to be in their eternal best interest.
Practice Christ-like stewardship of resources and model personal responsibility, accountability, and timely reporting.