Community Health Worker- Connected Care (Bilingual)

One Community Health•The Dalles, OR

9d•Onsite

About The Position

The Connected Care Community Health Worker helps older adults and their families access information, resources, and coordinated care to achieve individual care goals. Working closely with patients, families, primary care providers, and behavioral health providers, the role helps ensure patients’ priorities are understood and communicated across the care team. Support includes helping patients complete Advance Directives, reconcile medications, identify and address fall hazards in the home, and connect with community resources and services. This position is part of an innovative pilot program to strengthen care and support for frail older adults. The Community Health Worker partners with primary care providers and the Connected Care team to implement, test, and refine pilot protocols as part of an integrated, multidisciplinary approach to patient care. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m., and is located at the clinic in The Dalles, Oregon. Travel to other OCH sites, community activities, trainings, home visits, and other designated locations may be needed.

Requirements

High school diploma, GED, or equivalent.
Bilingual proficiency in English and Spanish.
Two years of experience in a health-related or social service-related field, or an equivalent combination of education and work experience.
Current BLS/CPR certification in accordance with OCH policy.
Successful completion of credentialing and privileging in accordance with OCH policy.
Strong written and verbal communication skills.
Ability to give presentations and provide instruction to patients and groups.
Familiarity with medical terminology and the healthcare system, including the Oregon Health Plan and Medicare.
Understanding of the Community Health Worker scope of practice and willingness to seek appropriate assistance regarding medical recommendations.
Knowledge of community resources within OCH service areas, especially resources available to older adults.
Ability to work independently, manage multiple priorities and projects, and maintain professionalism and confidentiality.
Ability to work effectively as part of a multidisciplinary team in a diverse, multicultural environment.
Ability to use initiative and sound judgment to resolve problems and challenges.
Ability to remain calm and effective in high-pressure and emergency situations.
Strong organizational skills and ability to manage multiple and competing timelines.
High-level computer skills, including Microsoft Office applications, Word, Excel, Outlook, Epic/OCHIN, and other systems.
Knowledge of and compliance with HIPAA regulations.
Knowledge of customer service and workplace safety.
Ability and willingness to work in a dynamic and changing community healthcare environment.
Valid driver’s license, proof of auto insurance, and clean driving record.
Ability and willingness to travel to other OCH sites, community activities, trainings, home visits, and other designated locations as needed.

Nice To Haves

Advanced education, such as graduation from an accredited Medical Assisting program.
90-hour Community Health Worker certification.
Certified Community Health Worker.
Experience working with low-income, older adult, and diverse populations and their families.
Experience or training in basic clinical procedures.
Understanding of systems-based work and HRSA requirements and expectations.

Responsibilities

Help older adults and their families access information, resources, and coordinated care to achieve individual care goals.
Work with patients, families, primary care providers, and behavioral health providers to communicate patients’ priorities across the care team.
Support patients with completing Advance Directives and reconciling medications.
Help identify and address fall hazards in patients’ homes.
Connect patients and families with community resources and services.
Partner with primary care providers and the Connected Care team to implement, test, and refine pilot protocols.
Support an integrated, multidisciplinary approach to patient care.
Travel to other OCH sites, community activities, trainings, home visits, and other designated locations as needed.