Community Health Navigator - Spanish Speaking

Reema Health•Albuquerque, NM

21h•Remote

About The Position

Reema Health is seeking a bilingual English/Spanish Community Health Navigator to conduct outreach and enroll members in Reema’s care model. The Navigator builds and manages a caseload of 80–120 members, assesses member needs—including social determinants of health—and develops member-centered care plans. The role focuses on building trusting relationships, helping members work toward their goals, addressing barriers to care, coordinating referrals and appointments, and connecting members with community and health resources. This may include transporting or accompanying members as needed. The Navigator manages their workload independently, meets monthly goals and daily metrics, and engages members through phone, text, email, and in-person visits. They document work and keep care plans current in the Reema App, protect confidential information, and consult the multidisciplinary team on complex situations. The role requires adaptability and collaboration in a fast-paced, changing startup environment, as well as occasional required in-person team meetings despite the remote work environment. Responsibilities may change as business needs evolve. This is emotionally demanding, community-based work that involves supporting people through hardship and potential rejection. Candidates must be available Monday through Friday during core business hours, and offers are contingent on passing a pre-employment drug screening and background check.

Requirements

Be at least 18 years of age.
Be bilingual in English and Spanish.
Be available Monday through Friday during core business hours.
Have a valid driver’s license, insurance, and reliable transportation.
Pass a pre-employment drug screening and background check.
Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA.
Use technology-based tools and systems daily.
Lift and carry up to 25 pounds occasionally.
Demonstrate solution-oriented problem solving, including finding or improvising a way forward when a member encounters a barrier.
Have strong verbal and written communication skills, including the ability to describe problems and explain what support is needed.
Be comfortable learning and troubleshooting new tools on mobile and desktop.
Be self-starting and able to remain productive on a remote caseload without regular oversight.
Support team connection in a remote environment and participate in occasional required in-person team meetings.

Nice To Haves

At least 1 year of direct experience with the population or community served, or equivalent experience.
A bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or a related field, or equivalent direct experience.
Experience with crisis planning, case management, and professional boundaries in community-based work.
Relationship-building skills, community resource knowledge, and health system navigation experience.
Comfort working as part of a multidisciplinary team.

Responsibilities

Conduct phone and in-person outreach and enroll members in Reema’s care model.
Build and manage a caseload of 80–120 members and cover for other Guides during absences or workload spikes.
Assess member needs, including social determinants of health, and develop member-centered care plans.
Build trusting relationships and follow through with members in a timely and appropriate manner.
Help members understand the importance of health activities, address hesitation with empathy, and support completion.
Help members overcome barriers to care and make visible progress each month before the program ends.
Coordinate referrals and support appointment scheduling and attendance.
Organize and prioritize workload independently to meet monthly goals and daily metrics.
Proactively engage members using phone, text, email, and in-person visits.
Connect members to community and health resources, including transporting or accompanying them as needed.
Maintain professional boundaries and confidentiality, and consult the multidisciplinary team on complex situations.
Thoroughly and promptly document member work in the Reema App, including keeping care plans current.
Comply with HIPAA and other applicable patient confidentiality requirements.
Represent Reema Health and serve members with dignity and respect.
Build and maintain relationships with community resources.
Work independently and collaboratively in a fast-paced startup, adapting as responsibilities and business needs change.
Participate in occasional required in-person team meetings.