Community Resource Center Community Health Coordinator II (Onsite- Pomona Location)

L.A. Care Health Plan•Los Angeles, CA

23d•$50,216 - $75,324•Onsite

About The Position

The Community Resource Center Community Health Coordinator II promotes members’ well-being by engaging with them and helping them navigate access to health services at one or more assigned Community Resource Centers (CRCs). The Coordinator works alongside the Social Worker II and supports the CRC team, Health Promoters, and Community Health Team through an integrated approach. The role helps close care gaps by delivering proactive, compassionate, equitable, whole-person care and promoting health and wellness for members and CRC visitors. It supports member navigation, engagement, and community outreach through health screening assessment tools and orientation presentations. The position focuses on L.A. Care members and also involves daily interactions with non-member CRC visitors. The Coordinator may provide general health education and information, identify barriers to care and individual preferences, mentor and connect people to resources, and act as an advocate. The role collaborates with CRC staff, Health Promoters, and CALAIM Providers, and participates in offsite meetings to provide member advocacy, training, and education services addressing member gaps. Responsibilities include assigning and interviewing members and visitors; completing Community Health Needs Assessments and developing member-centered goals and interventions; orienting people to health and social service systems; supporting health literacy and cross-cultural communication; providing health promotion and chronic disease prevention education and coaching; referring people to community resources and CALAIM programs and following up; coordinating transportation and addressing barriers to services; advocating for members’ needs and basic needs; conducting community outreach and presentations; documenting assessments and interventions in the systems of record and Salesforce; participating in projects, meetings, and training; and providing general support to CRC management and staff. The position requires travel to offsite locations and may require weekend or non-standard hours for special events.

Requirements

High school diploma or high school equivalency certificate.
At least 1 year of experience as a community health worker, health navigator, peer support worker, outreach worker, or promotora, or in a health care, social work, or community-based setting.
Knowledge of community resources in the area of residence.
Comfort working with diverse populations.
Exceptional ability to connect and engage with people.
Ability to work flexible hours.
Excellent verbal and written communication skills.
Strong attention to detail, organizational skills, and time-management skills.
Basic computer skills.
Completion of all required internal trainings within 12 months of hire.
Light physical-demand classification.
Travel to offsite work locations is required; weekend and non-standard hours may be needed for special events.

Nice To Haves

Motivational interviewing experience or skills.
Bilingual ability in one of L.A. Care Health Plan’s threshold languages: English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, or Vietnamese.
Mental Health First Aid Certification.
Community Health Worker (CHW) Certification.
Training in health education for chronic diseases.
Successful completion of a Community Health Worker certification program from a college or other educational institution.

Responsibilities

Assign members based on leads and walk-in requests.
Interview individuals, families, and/or caregivers to complete Community Health Needs Assessments and use the assessments to develop member-centered goals and interventions.
Explain how health and social service systems work and orient new health plan members and new CRC visitors.
Support health literacy and cross-cultural communication.
Help conduct health promotion and chronic disease prevention education using evidence-based CRC curricula and approaches suited to members’ linguistic and cultural needs.
Provide general health information on disease prevention and chronic disease management, and coach members and visitors in obtaining health, social, and other services.
Refer people to onsite and community resources and CALAIM programs, and provide follow-up.
Transfer contacts requiring more advanced support to CRC or Customer Service Center staff.
Coordinate transportation to services and help address barriers to accessing services.
Inform people and systems about community assets and challenges, including helping members complete and submit forms for designating a legal representative for health care decisions.
Advocate for members and visitors and help close communication gaps between members and providers and care gaps with CALAIM Providers.
Help members, visitors, and communities connect with resources and obtain support for basic needs such as food and housing.
Participate in community outreach and meetings, including health fairs, CRC events, RCAC meetings, CALAIM Provider Pod meetings, and other events as needed.
Recruit individuals, families, and community groups to services and systems; follow up on health and social service encounters; and present at local agencies and community events.
Upload Community Health Needs Assessments to the system of record within assigned timelines and update Salesforce with member status and interventions.
Participate in and deliver services for special projects and initiatives within Social Services, the Community Health Department, and the CRC.
Provide general support to CRC management and staff to meet business needs.
Attend regular staff meetings, monthly onsite trainings, and other meetings as requested.
Perform other duties as assigned.