Community Resource Coordinator II
About The Position
The Community Resource Coordinator II supports community connections by linking members to community and care resources that support their care management journey in a cost-effective manner. The role shares known community resources with members, helps the care team identify community support needs, and provides health education as appropriate. The coordinator supports nurses and social workers through outreach, community education, informal guidance, and member support. The position conducts non-clinical general health and non-medical assessments to identify needs and refer members to appropriate services, resolve concerns on members’ behalf, and gather information for medical providers and staff. Assessments may cover home safety, community and environmental resources, transportation, and employment. Outreach may be conducted by phone or in person to locate hard-to-reach individuals and families, and may include visits to homes or community organizations.
Requirements
- High school diploma or GED.
- 1–2 years of related experience.
- Working knowledge of Social Determinants of Health (SDOH) barriers.
Responsibilities
- Connect members to known community and care resources in a cost-effective manner.
- Support coordination of community outreach resources available to members and promote awareness of care and services.
- Respond to member inquiries about community and care resources and opportunities.
- Support member correspondence and educational materials to facilitate successful community connections.
- Document and maintain community resources in accordance with standards of practice, policies, and health plan requirements.
- Assist the clinical team of nurses and social workers with outreach, community education, informal guidance, and member support.
- Conduct non-clinical general health assessments to refer members to appropriate care and services, resolve concerns on members’ behalf, and gather information for medical providers and staff.
- Conduct non-medical assessments, including assessments of home safety, community and environmental resources, transportation, and employment, to identify referrals and support needs.
- Conduct telephonic and/or in-person outreach to locate hard-to-reach individuals and families in the community.
- Make visits to individual homes and/or community organizations as needed.
- Perform other duties as assigned.
- Comply with all policies and standards.
Benefits
- Competitive pay
- Health insurance
- 401(k)
- Stock purchase plans
- Tuition reimbursement
- Paid time off
- Holidays
- Flexible approach to work, with remote, hybrid, field, or office work schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
