Community Resource Center Specialist III (ONSITE- Palmdale Location)

L.A. Care Health Plan•Palmdale, CA

6d•$55,245 - $82,867•Onsite

About The Position

The Community Resource Center (CRC) Specialist III builds and maintains relationships with community members, L.A. Care departments, partner health plans, community-based and government agencies, and CRC vendors and instructors. The role leads community and provider outreach and engagement to increase CRC traffic and connect community members with physical and health education programs, classes, and resources. It serves as a liaison for CRC marketing and promotional initiatives and coordinates member-service support across L.A. Care departments to promote positive health outcomes. The Specialist provides consultation on health care access issues, identifies resource needs based on social drivers surfaced through health assessments, and provides ongoing assistance and follow-up in select cases. CRCs serve the broader community, so the role also helps connect nonmembers with appropriate external resources. The Specialist participates in planning, developing, implementing, and analyzing CRC services and programming, as well as vendor management. The role may lead special projects by developing and implementing work plans and technical procedures and managing relationships to support successful CRC initiatives. It also serves as a subject matter expert and a resource and mentor to other staff. The position is based onsite at the Palmdale location and includes travel to offsite work locations. It provides in-person service and contributes to the CRC’s extended-hour schedule as business needs require.

Requirements

Associate’s degree, or equivalent education and/or experience in lieu of a degree.
At least one year of community work focused on health care, public health, or health education; or at least one year of operations experience with community events, complex projects, and multiple stakeholders; or experience related to health plan member services or benefits and knowledge of services such as Care Management, Social Services, or Health Education.
Experience with at least one health care program: Medicaid/Medi-Cal, Covered California, Medicare, or Medicare Dual Special Needs Plan.
At least one year of experience related to marketing, brand-awareness tactics, or social media.
Experience with database software, data entry, and reporting processes.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Collaborative, enthusiastic team-player approach.
Ability to build consensus and support for partnerships and initiatives involving multiple stakeholders.
Ability to solve complex issues and identify creative solutions for members and community stakeholders.
Ability to troubleshoot problems, recommend alternatives, and provide effective customer service.
Action-oriented leadership, initiative, and ability to respond to opportunities and challenges with urgency and enthusiasm.
Ability to multitask, meet competing deadlines, and maintain accuracy.
Ability to work independently or as part of a diverse team, combining business-mindedness with empathy toward members.
Ability to anticipate business needs and act without prompting from management.
Ability to adapt quickly to a fast-changing environment.
Advanced proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong interpersonal skills, ability to read non-verbal cues, and situational adaptability.
Ability to make sound decisions with incomplete information.
CPR certification within 120 days of hire.
Complete California Mandated Reporter training within 120 days of hire.
Complete Management of Aggressive Behavior (MOAB), de-escalation techniques, safe lifting practices, and Emergency Action Plan (EAP) training.
Travel to offsite locations for work.

Nice To Haves

Bachelor’s degree.
At least three years of experience with database software, data entry, and reporting processes.
Salesforce knowledge or experience with the Salesforce CRM platform.
Knowledge of the unique needs of Medi-Cal beneficiary populations in a social service, health care, nonprofit, or government setting.
Knowledge of public agencies, organizations, and other resources that support CRC visitors.
Bilingual ability in an L.A. Care threshold language: English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, or Vietnamese.

Responsibilities

Build and maintain relationships with internal and external stakeholders and represent the CRC to increase partnership and brand recognition.
Identify community stakeholders, assess community needs, and collect and analyze data to inform outreach and targeted engagement.
Plan, develop, analyze, and implement member and community engagement activities to increase CRC traffic and connect people with health and physical education programs.
Coordinate communications, marketing, outreach, and distribution of promotional materials to increase awareness of CRC and partner programs.
Oversee community initiatives with L.A. Care, partner health plans, and community stakeholders to promote access to CRC programs, classes, and preventive services.
Educate L.A. Care departments on implementing services and activities relevant to the CRC community.
Lead special projects and tasks, monitor risks, recommend and implement mitigation plans, document deliverables, and track and report project status.
Provide high-quality in-person service and contribute to the CRC extended-hour schedule based on business needs.
Support the creation of activities and programs for children while parents or guardians attend CRC classes or appointments.
Guide member-centric customer service, resolve inquiries, and connect members and visitors with appropriate resources.
Create resource guides and reference materials covering CRC, L.A. Care, and partner health plan benefits, programs, and resources.
Support staff in understanding program and benefit information and educating members, community residents, and stakeholders.
Identify resource needs in complex situations and link members or visitors to appropriate services and programs.
Inform members about tailored services, including Care Management, Social Services, and Health Education.
Identify gaps in CRC services and recommend new programs and solutions for implementing services.
Participate in planning, development, implementation, and analysis of CRC services and programming, and manage vendors.
Serve as a subject matter expert and resource and mentor for other staff.
Perform other duties as assigned.