Temporary Community Engagement Specialist
About The Position
The Community Engagement Specialist develops and executes recruiting strategies to increase awareness of and participation in Girl Scouting. The role builds relationships with community organizations, corporations, schools, educators, faith-based institutions, and other constituents through in-person meetings, presentations, networking, and recruitment events. The specialist cultivates community relationships, generates and follows up on leads, and secures adult volunteer participation in an assigned geographic area. The position supports Girl Scouts of Greater Los Angeles’ membership goals by planning and carrying out girl and adult recruitment strategies, tracking prospects through the onboarding process, and providing professional customer service to internal and external customers. The role represents the council at local events and works with troops, Service Unit Recruiters, and school organizers to support recruitment and membership growth.
Requirements
- Outstanding interpersonal and communication skills, including the ability to communicate clearly with diverse groups and prepare organized presentations.
- Ability to handle sensitive and confidential issues and communicate effectively with girls, volunteers, and staff.
- Excellent selling, communication, and negotiation skills.
- Customer responsiveness, including listening to customer needs, addressing issues, answering questions, and following through on commitments in a timely manner.
- Demonstrated project-management ability, including coordinating multiple projects, managing competing priorities and deadlines, and setting project goals, schedules, and priorities.
- Strong independent decision-making, resourcefulness, initiative, flexibility, adaptability, self-management, and organizational skills; ability to work independently with minimal oversight.
- Highly motivated and target-driven, with a proven track record in sales.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to adapt to changing situations.
- Ability to use technology and learn new technology applications.
- Must successfully complete a criminal background check.
- Ability to commute an average of 400–600 miles per month.
- Valid California driver’s license, access to reliable transportation, and proof of insurance.
Nice To Haves
- Bachelor’s degree or equivalent experience in lieu of education.
- English/Spanish bilingual oral and written communication skills (optional).
- Knowledge of basic marketing principles, such as market identification and segmentation and interpretation and use of market data.
- Experience in sales processes and lead management.
- Proven experience setting ambitious goals and driving achievement of those goals.
- Ability to create and deliver presentations tailored to audience needs.
- Volunteer experience preferred.
Responsibilities
- Achieve recruitment targets for girl and adult membership in assigned areas.
- Research market data, membership trends, and other relevant information to develop plans for membership growth in targeted areas.
- Create and implement recruitment marketing strategies aligned with the council’s strategic and annual business plans.
- Cultivate and organize communities to generate girl and volunteer leads.
- Prepare action plans and schedules identifying recruitment targets and projected contacts.
- Prepare activity, follow-up, and goal-adherence status reports.
- Plan and implement recruitment activities and events.
- Represent Girl Scouts of Greater Los Angeles at local events, fairs, and festivals.
- Use the council’s customer relationship management system to pursue and convert leads.
- Follow up promptly on leads and referrals from field activity.
- Track potential leaders and follow up with them through completion of the onboarding process.
- Develop and maintain relationships with schools, school districts, community organizations, agencies, community leaders, educators, and faith-based institutions.
- Cultivate relationships with community leaders, organizations, and businesses to support recruitment in targeted areas.
- Provide and ensure professional, superior customer service for internal and external customers.
- Recruit Service Unit Recruiters and school organizers to maximize recruitment efforts.
- Work with troops to recruit members and meet minimum girl-capacity requirements.
