Community Engagement Specialist

Career Team•Everett, WA

20h•$54,500 - $57,000

About The Position

Career Team is hiring a Community Engagement Specialist to support workforce development services in Snohomish County, Washington. Under the supervision of the Program Director, this role represents Career Team in external partner and stakeholder discussions, leads communications and marketing efforts to promote the regional brand, and builds pipelines that increase community awareness and engagement with available services. The specialist also engages employers in key industries to plan and develop an access point model and follows protocols established by the funder. The role works collaboratively with community and partner organizations to meet customer needs, especially in areas related to the program’s emphasis. It facilitates connections with partners and program staff to improve or scale resources available to WIOA-enrolled customers, supports outreach and marketing through traditional and social channels, and assists with special events at American Job Centers or in the community. Travel is primarily limited to necessary trips within Snohomish County. The position is full-time and non-exempt.

Requirements

Bachelor’s degree in business, marketing, public relations, or community organization or development.
At least 3 years of experience in business, marketing, public relations, education, human services, or workforce development services.
Knowledge of the WIOA program and other workforce program requirements.
Ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality.
Ability to work in a variety of settings with a culturally diverse customer base and demonstrate cultural sensitivity.
Strong attention to detail and organizational, analytical, research, and critical-thinking skills.
Computer literacy and proficiency with Microsoft Office, including Word and Excel, PowerPoint, Canva, Google tools, and case management or customer relations software applications.
Excellent time-management skills to meet deadlines and work under pressure.
Excellent verbal and written communication skills.
Valid driver’s license.

Nice To Haves

Knowledge of the local region and relevant partners.
Master’s or MBA degree.
Ability to multitask and take initiative.

Responsibilities

Collaborate with community and partner organizations to meet customer needs, particularly in areas relevant to the program emphasis.
Represent the company in discussions, planning, continuous improvement processes, and special initiatives when designated by the Project Director.
Facilitate operational and tactical connections with partner organizations and program staff to improve or scale resources for WIOA-enrolled customers.
Build intentional relationships with community members and other stakeholders.
Lead communication efforts and initiatives across traditional and social marketing channels to promote the regional brand and increase the impact of outreach, marketing, and customer engagement.
Assist with coordinating special events at American Job Centers or in the community to increase performance outcomes.
Build and improve pipelines connecting customers to American Job Centers.
Enhance community awareness of and engagement with available services and resources.
Maintain accurate and thorough required documentation and reports.
Engage employers in key industries to plan and develop an access point model.
Follow all protocols set forth by the funder.
Perform other duties and support other programs as needed.