Community Engagement Float Specialist

24 Hour Home Care • El Segundo, CA

1d • Hybrid

About The Position

24 Hour Home Care, a provider of home care and community-based services and part of TEAM Services Group, is seeking a Community Engagement Float Specialist. The role provides cross-functional support across four Community Engagement teams to maintain continuity of operations, balance workloads, and support consistent service delivery. The specialist supports lead outreach, health plan authorizations, member engagement, and reauthorization activities, adapting to changing priorities and collaborating with internal teams and health plan partners to improve operational efficiency and the member experience.

This is a hybrid position, with attendance at the El Segundo office once per quarter. Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time; depending on the position and business needs, employees may be scheduled to work any shift within those operating hours. The position reports to the Manager, Member Engagement. The expected California pay range is $29.81–$36 USD.

Requirements

• At least 4 years of experience in inside sales, customer success, healthcare, or a related field.
• Experience in healthcare, member engagement, outreach, or another highly regulated industry.
• Experience using Salesforce or similar CRM platforms.
• Proficiency in Microsoft Office, including Excel, Outlook, and Teams.
• Experience working in dynamic, process-driven environments with evolving workflows, requirements, and operational priorities.
• Ability to provide cross-functional operational support and adapt rapidly to workflows.
• Member engagement, customer service, and relationship-building skills.
• Strong written and verbal communication and team collaboration skills.
• Organization, multitasking, and shifting-priority management skills.
• Analytical problem-solving, performance monitoring, and accurate documentation skills.

Nice To Haves

• Bachelor's degree preferred, but not required.

Responsibilities

• Support lead outreach and initial intake, engage prospective members, gather required information, conduct care assessments, and assist with eligibility determination.
• Coordinate initial authorization requests and submissions to contracted health plans, monitor provider portals, track decisions, and follow up on outstanding requests.
• Conduct member outreach following authorization decisions, communicate next steps, prepare onboarding documentation, and coordinate handoffs for caregiver setup.
• Support reauthorization activities, including member outreach, eligibility verification, documentation collection, and submission of extension requests to health plans.
• Provide flexible operational coverage across Community Engagement teams.
• Maintain accurate Salesforce records, monitor performance metrics, resolve workflow barriers, and support process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed