Community Engagement Float Specialist
About The Position
The Community Engagement Float Specialist provides cross-functional support across four Community Engagement teams to ensure continuity of operations, balanced workloads, and consistent service delivery. The role serves as a subject matter expert across multiple workflows, supporting lead outreach, health plan authorizations, member engagement, and reauthorization activities. Reporting to the Manager, Member Engagement, the specialist adapts to changing priorities, provides coverage where needed, and collaborates with internal teams and health plan partners to improve operational efficiency and the member experience. This is a hybrid position requiring attendance at the El Segundo office once per quarter. Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time; depending on the position and business needs, employees may be required to work any scheduled shift within those operating hours.
Requirements
- At least 4 years of experience in inside sales, customer success, healthcare, or a related field.
- Experience in healthcare, member engagement, outreach, or another highly regulated industry.
- Experience using Salesforce or similar CRM platforms.
- Proficiency in Microsoft Office, including Excel, Outlook, and Teams.
- Experience working in dynamic, process-driven environments with evolving workflows, requirements, and operational priorities.
- Skills in cross-functional operational support and rapid workflow adaptation.
- Member engagement, customer service, and relationship-building skills.
- Strong written and verbal communication and team collaboration.
- Organization, multitasking, and shifting-priority management skills.
- Analytical problem-solving, performance-monitoring, and accurate-documentation skills.
Nice To Haves
- Bachelor's degree preferred but not required.
Responsibilities
- Support lead outreach and initial intake by engaging prospective members, gathering required information, conducting care assessments, and assisting with eligibility determination.
- Coordinate initial authorization requests and submissions to contracted health plans, monitor provider portals, track decisions, and follow up on outstanding requests.
- Conduct member outreach following authorization decisions, communicate next steps, prepare onboarding documentation, and coordinate handoffs for caregiver setup.
- Support reauthorization activities, including member outreach, eligibility verification, documentation collection, and submission of extension requests to health plans.
- Provide flexible operational coverage across Community Engagement teams.
- Maintain accurate Salesforce records, monitor performance metrics, resolve workflow barriers, and support process improvements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
