Community Engagement Digital Navigator (Pima County Office of Digital Inclusion)

Lead For America•Tucson, AZ

19d

About The Position

The Community Engagement Digital Navigator is a full-time American Connection Corps (ACC) AmeriCorps State and National service position with the Pima County Office of Digital Inclusion. The Digital Navigator serves as a trusted guide, providing individualized or small-group assistance to community members seeking affordable home internet service, internet-capable devices, or coaching in introductory digital skills. Assistance may be provided in person, by telephone, email, text, video chat, or other required communication methods. The role serves disconnected and vulnerable community members and supports county goals related to living well and aging in place. As an AmeriCorps member, the Digital Navigator provides direct service and supports approved digital inclusion activities under the supervision and direction of designated program staff. Service must address identified community needs and comply with the approved program, member service assignment, award requirements, host-site policies, and applicable AmeriCorps rules. The work supplements rather than duplicates or displaces paid employees’ or existing volunteers’ work. Members must accurately document service hours and complete required program documentation. The service term runs from December 7, 2026, through August 13, 2027. Members serve approximately 40 hours per week and complete 1,200 service hours. ACC provides training and development throughout the service year, including virtual and in-person cohort experiences, twice-monthly training and peer meetings, a community listening tour, dedicated program coordinator support, and access to a national network of members, alumni, and community partners.

Requirements

Passion for community service and connecting neighbors to digital tools, skills, and opportunities.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Interest in gaining experience in community development or digital inclusion.
Be a U.S. citizen, national, or lawful permanent resident.
Hold a high school diploma or GED equivalent.
Be at least 17 years old by the start of service.
Have served fewer than four AmeriCorps State/National terms.
Serve approximately 40 hours per week and complete 1,200 service hours during the term.

Responsibilities

Assist with promotional activities advertising and marketing community programs or services that support approved digital inclusion services and community access.
Assist in identifying and addressing participation barriers for culturally and economically diverse communities, including currently and historically marginalized groups, through outreach and approved digital inclusion assistance.
Collect and analyze data, prepare reports, and compile statistical materials to document service delivery, assess community needs, and support program evaluation and reporting, following approved data collection, confidentiality, and information-security procedures.
Collaborate with county departments and community-based organizations on digital equity programs, outreach events, and educational activities consistent with the approved service assignment and staff direction.
Organize and facilitate engagement activities and events with staff to connect community members with digital inclusion resources, affordable connectivity options, internet-capable devices, and introductory digital skills coaching.
Conduct program-specific surveys and collect demographic data in accordance with approved procedures, privacy requirements, and data-protection protocols.
Perform other duties assigned by the Office of Digital Inclusion that are consistent with the approved service assignment, AmeriCorps requirements, and program policies.
Perform service in accordance with AmeriCorps and host-site requirements concerning prohibited activities, nonduplication, and nondisplacement.
Accurately document service hours and complete required program documentation.

Benefits

$23,300 living stipend, disbursed bi-weekly over the service term.
$5,220 Segal Education Award through AmeriCorps, applicable to education-related expenses after the program, including repayment of qualifying student loans.
Healthcare coverage, if applicable.
Access to childcare benefits.
Student loan forbearance during the year of service.
Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
Week-long virtual national cohort orientation.
Twice-monthly virtual training on project management, asset-based community development, grant writing, and serving vulnerable populations, plus self-paced curricula with opportunities to earn badges and credentials.
Structured community listening tour at the start of service.
Dedicated one-to-one support from a Lead For America Program Coordinator and twice-monthly peer pod meetings for networking and professional development.
Access to a national network of ACC Members, alumni, and community partners.