Community Engagement Digital Navigator (Pima County Office of Digital Inclusion)

Lead For America • Tucson, AZ

20d • Onsite

About The Position

The Community Engagement Digital Navigator is a full-time American Connection Corps (ACC) AmeriCorps State and National service position with the Pima County Office of Digital Inclusion. The member acts as a trusted guide for community members who need help finding affordable home internet service, internet-capable devices, or introductory digital skills coaching. Support may be provided in person, by telephone, email, text, video chat, or other required communication methods, with a focus on helping disconnected and vulnerable community members.

Under the supervision and direction of designated program staff, the member provides direct service and supports approved digital inclusion activities that address identified community needs. Service supplements, and does not duplicate or displace, the work of paid employees or existing volunteers. The member must comply with AmeriCorps requirements and host-site policies, including rules concerning prohibited activities, nonduplication, and nondisplacement, and must accurately record service hours and complete required documentation.

The service term runs from December 7, 2026, through August 13, 2027. Members serve approximately 40 hours per week and complete 1,200 service hours. Training and support include a virtual national orientation, an in-person national Winter Institute, twice-monthly virtual trainings, a community listening tour, individual support from a Lead For America Program Coordinator, peer meetings, and access to a national network of members, alumni, and community partners.

Requirements

• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be at least 17 years old by the start of service.
• Have served fewer than four AmeriCorps State/National terms.
• Have a passion for community service and connecting neighbors to digital tools, skills, and opportunities.
• Have strong communication and interpersonal skills.
• Be able to work independently and collaboratively within a team.
• Have an interest in gaining experience in community development or digital inclusion.

Responsibilities

• Assist with promotional activities advertising and marketing community programs or services that support approved digital inclusion services and community access.
• Help identify and address barriers to participation for culturally and economically diverse communities, including currently and historically marginalized groups, through outreach and approved digital inclusion assistance.
• Collect and analyze data, prepare reports, and compile statistical materials to document service delivery, assess community needs, and support program evaluation and reporting, following approved confidentiality and information-security procedures.
• Collaborate with county departments and community-based organizations on digital equity programs, outreach events, and educational activities consistent with the approved service assignment.
• Organize and facilitate engagement activities and events with staff to connect community members to digital inclusion resources, affordable connectivity options, internet-capable devices, and introductory digital skills coaching.
• Conduct program-specific surveys and collect demographic data in accordance with approved procedures, privacy requirements, and data-protection protocols.
• Complete other duties assigned by the Office of Digital Inclusion that are consistent with the approved service assignment and applicable AmeriCorps and program requirements.
• Accurately document service hours and complete required program documentation.

Benefits

• A $23,300 living stipend, dispersed bi-weekly over the service term.
• A $5,220 Segal Education Award through AmeriCorps, applicable to education-related expenses after the program, including repayment of qualifying student loans.
• Healthcare coverage, if applicable.
• Access to childcare benefits.
• Student loan forbearance during the year of service.
• Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
• Structured training and support, including orientation, twice-monthly virtual training, a community listening tour, dedicated coordinator support, peer meetings, and access to a national network.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED