Community Choice Program Associate

FORGOTTEN HARVEST•Oak Park, MI

5d•Onsite

About The Position

The Community Choice Program Associate provides operational support for Forgotten Harvest’s Community Choice Market. The role works with volunteers, assists clients, maintains a safe and organized environment, manages client registration and data entry, and helps ensure efficient and equitable food distribution. It is a key point of contact for clients and volunteers and supports Forgotten Harvest’s mission through customer service, teamwork, and community engagement. The associate helps operate the market, including volunteer check-in and coordination, stocking products, client appointments and registration, communications, and food handling. The position also supports cleanliness, safety, and food quality standards, provides information about organizational resources, and may assist with transporting food or other items to different locations. Work takes place in general office and warehouse settings and at outdoor food distributions.

Requirements

Basic Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook.
Desire to work closely with Forgotten Harvest clients and volunteers.
Attention to detail.
Valid driver’s license, an acceptable driving record as determined by Forgotten Harvest’s insurance company, and valid personal auto insurance.
Must have or obtain ServeSafe Certification; Forgotten Harvest will provide the certification.
Must be able to obtain internal Forgotten Harvest van certification.
Ability to lift and carry up to 40 pounds and perform loading, unloading, and setup tasks.
Must have or be willing to obtain hilo certification.
Ability to use Forgotten Harvest equipment as needed.
Ability to work independently and as part of a team.
Commitment to Forgotten Harvest’s mission and values.
Sensitivity to the needs of low-income individuals and families.
Knowledge of food safety regulations.

Responsibilities

Uphold Forgotten Harvest’s mission, vision, and values.
Oversee general safety for clients and volunteers at the Community Choice Market campus.
Assist with daily opening or closing duties.
Check in volunteers using Galaxy and maintain accurate volunteer records.
Coordinate with the Market Team to determine products for volunteers to pull and stock.
Stock products as needed, assist volunteers, and guide them on restocking needs.
Work with volunteers to complete the Community Choice Market’s tasks and operational needs.
Check in clients, schedule follow-up appointments, register new clients, and answer questions.
Enter data for clients and volunteers.
Return calls, voicemails, and other communications.
Orient volunteers to the shopping process and provide assistance as needed.
Ensure food is distributed efficiently and equitably in accordance with program guidelines and applicable laws.
Maintain market cleanliness and organization.
Monitor food quality and safety, including proper food handling and storage.
Greet clients and volunteers with courtesy, respect, and empathy.
Provide clients with information about Forgotten Harvest resources and programs as needed.
Assist with transporting food or other items to other locations as needed.
Follow organizational policies and procedures.
Provide volunteers with clear instructions and guidance to support efficient operations.
Represent Forgotten Harvest positively and professionally.
Use Forgotten Harvest equipment as needed.
Perform physical tasks associated with loading, unloading, and setup.