Community Care Worker I
About The Position
The Community Care Worker I determines needs and eligibility for Community Care Services Eligibility (CCSE) services. The role connects older individuals and people with disabilities to in-home care, home-delivered meals, emergency response services, and other social services so they can remain in their communities. Work takes place in a fast-paced environment and includes conducting home visits, interviewing individuals and resource persons, documenting information, determining service needs, and developing service plans. The worker verifies eligibility information, explains program benefits and requirements, makes referrals, and registers authorizations in automated systems. The position also authorizes and monitors CCSE services to assess whether they meet individuals’ needs. The role requires regular and predictable attendance, travel of at least 65%, and reliable transportation. Training may require an overnight stay. The position is based in Houston, Texas, with possible telework eligibility subject to agency policy, supervisor discretion, and business needs.
Requirements
- High school diploma or equivalent.
- Completed and detailed application demonstrating effective written communication.
- Willingness to travel at least 65% of the time.
- Experience using email and automated applications, such as Microsoft Office products.
- Knowledge of interviewing techniques for obtaining personal information, making inquiries, and resolving conflicting statements.
- Knowledge of resources serving older individuals and people with disabilities.
- Ability to communicate effectively orally and in writing.
- Ability to set priorities, establish timeframes, and meet deadlines.
- Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
- Ability to operate a computer and general office equipment.
- Reliable transportation.
- Ability to attend training that may require an overnight stay.
Responsibilities
- Interview applicants, individuals receiving services, and resource persons; conduct home or site visits to assess service needs and provide information and referrals.
- Conduct reviews to determine eligibility and functional needs.
- Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs.
- Maintain case record documents and enter information into an automated system, establishing a record for each individual receiving services.
- Contact individuals receiving services to monitor whether services are meeting their needs.
- Develop, coordinate, and review service plans with individuals and their families, provider agencies, and other state agency staff; authorize services accurately and appropriately.
- Prepare basic ongoing or special narratives and statistical reports.
- Attend work regularly and predictably in accordance with agency leave policy, and perform other assigned duties.
Benefits
- 100% paid employee health insurance for full-time eligible employees
- Defined benefit pension plan
- Generous time off benefits
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
