Community Care Worker I
About The Position
The Community Care Worker I determines needs and eligibility for Community Care Services Eligibility (CCSE) services. The role involves conducting home visits, interviewing older individuals and individuals with disabilities, documenting information, determining service needs, and developing service plans. The worker verifies information, explains program benefits and requirements, refers individuals to appropriate services, and ensures authorizations are entered into automated systems. The position also authorizes and monitors CCSE services to assess whether they are meeting individuals’ needs. The role requires regular and predictable attendance and may include other assigned duties. The worker conducts interviews and site visits, assesses eligibility and functional needs, calculates financial eligibility for Title XX programs, maintains case records, coordinates and reviews service plans, monitors services, and prepares basic reports. The position is based in Dallas, Texas, and requires travel of up to 65%. Telework may be available subject to state and agency policies, supervisor discretion, and business needs.
Requirements
- High school diploma or equivalent.
- Current valid driver’s license.
- Reliable transportation.
- Willingness to travel at least 65% of the time.
- Ability to communicate effectively in writing, as demonstrated by a complete and detailed application.
- Experience using email and automated applications such as Microsoft Office products.
- Knowledge of interviewing techniques for obtaining personal information, making inquiries, and resolving conflicting statements.
- Knowledge of resources serving older individuals and individuals with disabilities.
- Ability to communicate effectively orally and in writing.
- Ability to set priorities, establish timeframes, and meet deadlines.
- Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
- Ability to operate a computer and general office equipment.
- Ability to attend training that may require an overnight stay.
Responsibilities
- Interview applicants, individuals receiving services, and resource persons; conduct home or site visits to assess service needs and provide information and referrals to other resources.
- Conduct reviews to determine eligibility and functional needs.
- Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs.
- Maintain case record documents and enter information in automated systems, establishing a record for each individual receiving services.
- Contact individuals receiving services to monitor whether services are meeting their needs.
- Develop, coordinate, and review service plans with individuals, their families, provider agencies, and other state agency staff; authorize services appropriately and accurately.
- Prepare basic ongoing or special narratives and statistical reports.
- Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
Benefits
- 100% paid employee health insurance for full-time eligible employees.
- Defined benefit pension plan.
- Generous time off benefits.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
