Community Care Worker I
About The Position
The Community Care Worker I determines needs and eligibility for Community Care Services Eligibility (CCSE) services. The role includes conducting home visits; interviewing older individuals and individuals with disabilities; documenting information; determining service needs; developing service plans; verifying data; explaining program benefits and requirements; referring individuals to appropriate services; and ensuring authorizations are registered in automated systems. The worker authorizes and monitors CCSE services to determine whether they meet each individual’s needs. The position is part of HHSC’s Community Services division, which connects individuals with services and supports intended to reduce institutionalization and help them remain in their communities. The role requires regular travel, reliable transportation, and attendance at training that may require an overnight stay. The position is not eligible for telework according to the posting’s job details.
Requirements
- High school diploma or equivalent.
- Current valid driver’s license.
- Reliable transportation.
- Willingness to travel at least 80% of the time.
- Experience using email and other automated applications, such as Microsoft Office products.
- Application must demonstrate effective written communication.
- Knowledge of interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements.
- Knowledge of resources serving older individuals and individuals with disabilities.
- Ability to communicate effectively orally and in writing.
- Ability to set priorities, establish timeframes, and meet deadlines.
- Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
- Ability to operate a computer and general office equipment.
- Ability to attend training that may require an overnight stay.
Responsibilities
- Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
- Interview applicants, individuals receiving services, and resource persons; conduct home or site visits to assess service needs; and provide information and referrals to other resources.
- Conduct reviews to determine eligibility and functional needs.
- Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs.
- Maintain case record documents and enter information into an automated system, establishing a record for each individual receiving services.
- Contact individuals receiving services to monitor whether services are meeting their needs.
- Develop, coordinate, and review service plans with individuals receiving services, their families, provider agencies, and other state agency staff; authorize services accurately and appropriately.
- Prepare basic ongoing or special narratives and statistical reports.
Benefits
- 100% paid employee health insurance for full-time eligible employees
- Defined benefit pension plan
- Generous time off benefits
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
