Community Care Worker I
About The Position
The Texas Health and Human Services Commission’s Community Services division is seeking a Community Care Worker I to determine needs and eligibility for Community Care Services Eligibility (CCSE) services. The role helps connect older Texans and people with disabilities to in-home care, home-delivered meals, emergency response services, and other supports so they can remain in their communities. The position involves home visits and interviews; assessing needs and functional eligibility; verifying and calculating income and resources for Title XX financial eligibility; documenting cases and entering information into automated systems; developing and coordinating service plans; authorizing and monitoring services; referring individuals to appropriate resources; and preparing basic reports. The worker must maintain reliable transportation, be willing to travel at least 80% of the time, and attend training that may require an overnight stay.
Requirements
- High school diploma or equivalent.
- Current valid driver's license.
- Reliable transportation.
- Willingness to travel at least 80% of the time.
- Ability to attend training that may require an overnight stay.
- Application must demonstrate effective written communication.
- Experience using email and automated applications, such as Microsoft Office products.
- Knowledge of interviewing techniques for obtaining personal information, making inquiries, and resolving conflicting statements.
- Knowledge of resources serving older individuals and individuals with disabilities.
- Ability to communicate effectively orally and in writing.
- Ability to set priorities, establish timeframes, and meet deadlines.
- Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
- Ability to operate a computer and general office equipment.
Responsibilities
- Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
- Interview applicants, individuals receiving services, and resource persons; conduct home or site visits to assess service needs and provide information and referrals.
- Conduct reviews to determine eligibility and functional needs.
- Obtain, verify, and calculate income and resources to determine financial eligibility for Title XX programs.
- Maintain case record documents and enter information into an automated system, establishing a record for each individual receiving services.
- Contact individuals receiving services to monitor whether services are meeting their needs.
- Develop, coordinate, and review service plans with individuals and their families, provider agencies, and other state agency staff; authorize services appropriately and accurately.
- Prepare basic ongoing or special narratives and statistical reports.
Benefits
- 100% paid employee health insurance for full-time eligible employees.
- Defined benefit pension plan.
- Generous time off benefits.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
