Community Care Worker I

Texas Health & Human Services Commission•El Paso, TX

4d•$2,964 - $3,946•Hybrid

About The Position

The Community Care Worker I is assigned to HHSC-CCSE Region 10 Unit 22, a team of approximately 10–13 Community Care Case Worker staff covering six counties. The position provides direct and contract services to long-term-care clients in an assigned geographic area. It determines or redetermines eligibility and need for Community Care Services, authorizes and monitors services provided by contract agencies, and manages a caseload of elderly clients and clients with disabilities. Work includes interviewing clients, documenting and verifying case information, determining service needs and amounts, explaining program benefits and requirements, making referrals, and registering authorizations on automated systems. The role uses a computer and may involve temporary protective services to prevent or address abuse, neglect, or exploitation of elderly or disabled adults. The position is based in El Paso, Texas, and is eligible for telework subject to state and agency policies, supervisor discretion, and business needs. Travel is up to 75%, and the posted schedule is first shift, Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is regular, full-time, and nonexempt.

Requirements

High school diploma or GED equivalent.
Customer service experience interacting with individuals or customers in a retail or social service setting, assisting customers, explaining benefits or products, or screening individuals for services by telephone or in person.
Willingness to travel at least 75% of the time.
Ability or experience using general office equipment, including a computer or software such as Microsoft Office products.
Ability to communicate effectively orally and in writing in English.
Ability to work a regular and predictable first-shift schedule, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Knowledge of customer service principles and practices.
Ability to interview individuals and document essential information.
Knowledge of gerontology, disability, the aging process, and issues affecting older adults and people with disabilities.
Experience communicating effectively with different people and in varied situations.
Ability to operate computer equipment and knowledge of business English.
Ability to listen to clients, explore and reflect feelings, and present relevant alternatives with their feasibility and consequences.
Ability to complete work within required timeframes; appraise living conditions and physical and emotional environments; and assess the nature and seriousness of threats to elderly or disabled people.
Ability to set priorities and goals, manage time effectively, communicate orally and in writing, establish rapport with clients, and communicate with community members to request assistance, promote agency support, or coordinate resources and programs.
Education demonstrating the knowledge, skills, and abilities needed to perform the job.

Nice To Haves

At least 60 semester hours from an accredited college or university in Social Work, Psychology, and/or Sociology.
Bilingual English and Spanish.

Responsibilities

Attend work on a regular and predictable schedule in accordance with agency leave policy.
Interview clients or resource persons and conduct home or site visits to assess service needs.
Obtain, verify, and calculate income and resources to determine financial eligibility.
Develop, coordinate, and explain client services and payment plans, and authorize services tailored to individual needs.
Monitor services delivered by contract agencies to assess their effects and identify problems.
Conduct reviews to redetermine eligibility and functional needs.
Prepare basic ongoing and special narrative or statistical reports.
Document case records using automated equipment and prepare reports and records that provide management information about program operations.
When needed, review situations and provide temporary protective services to prevent or remedy abuse, neglect, or exploitation of elderly or disabled adults.
Perform related work as assigned.