Community Business Operations Manager (Inova Juniper Program)

Inova • VA, VA

14d • $68,348 - $111,404

About The Position

Inova Health is seeking a Community Business Operations Manager for the Juniper Program in Fairfax. This full-time, day-shift role works Monday through Friday and supports program operations, client and family services, financial processes, team development, and service-line goals. The manager promotes high-quality client and customer experiences, ensures compliance with policies and budgets, supports the clinical team, and helps improve program outcomes and operational performance.

Requirements

• Bachelor’s degree, or four additional years of relevant experience in lieu of the degree.
• Three years of business operations management experience.

Nice To Haves

• Comfort with Epic and Microsoft Excel.
• Experience managing and reporting on quality metrics.
• Passion for the work provided to the community.

Responsibilities

• Promote excellent client experiences through best practices and client service delivery that support quality outcomes for clients, families, customers, and populations.
• Ensure compliance with policies, procedures, standards, and budgetary specifications, including time management, supply management, productivity, and practice accuracy.
• Participate in customer satisfaction and process improvement activities to optimize program functioning and customer service.
• Participate in interviewing and hiring, and provide onboarding, orientation, and training.
• Reinforce performance expectations; assist the manager or director with providing direction, feedback, and guidance to team members; and provide input on team member performance.
• Use effective problem-solving and decision-making skills and serve as a change agent, resource, mentor, and role model.
• Ensure efficient office operations, including facility use, repairs, security, communications, scheduling, payroll, and daily operations.
• Manage accounts payable to ensure accurate and timely vendor payments, and ensure client financial information is accurate in web-based and other databases.
• Assist families with healthcare financing and billing issues, including patient financial assistance programs.
• Develop and foster relationships with community partners and Inova Health System members to achieve service-line goals.
• Provide culturally appropriate education, resources, and referrals to clients and families to address identified needs.
• Advocate for clients and families and help them overcome barriers to access.
• Assist the clinical team in providing people-centered, high-quality services.
• Identify opportunities and assist leadership with program development and reviews for new programs against mutually accepted performance and operational guidelines.
• Provide weekly, monthly, quarterly, and annual reports, performance metrics, financial performance information, and outcomes to support program evaluation, development, and planning.
• Collaborate with colleagues and leadership to identify opportunities to optimize revenue, contain costs, improve outcomes, and develop partnerships.
• Provide leadership and technical expertise in coordinating continuing education, quarterly client meetings, and special events.
• Promote professional growth and development by meeting mandatory and continuing education and skills competency requirements, and support department goals.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Education assistance up to $5,250 per year and student loan assistance up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager