2027 Community Branch Management Program - Jersey City, NJ

M&T Bank•Jersey City, NJ

1d•$30 - $44

About The Position

The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program that introduces participants to the Consumer Bank and prepares them for entry-level professional or management roles in an assigned branch, based on individual performance. Branch Management Trainees take part in classroom training, departmental presentations and observations, interactions with Retail Bank senior leadership, special projects, and on-the-job training. On-the-job responsibilities vary by market and branch needs and are assigned by the mentoring manager. The program develops knowledge of banking functions, processes, operations, financial products, and services. Trainees engage with customers to identify financial needs, address complex service issues, and process transactions accurately and on time. They also learn customer experience and relationship management, sales, branch operations, and risk management, while building community partnerships and developing skills in team coaching and leadership. Trainees are expected to follow company and regulatory compliance and operational risk controls, support a workplace that reflects the M&T Bank brand and promotes belonging, maintain internal control standards, and implement audit points and applicable issues raised by external regulators in a timely manner. Other related duties may be assigned.

Requirements

Bachelor’s degree, or MS/MBA candidates.
Minimum cumulative GPA of 3.0.
Customer-facing or retail work experience.
Outstanding written and verbal communication skills.
Strong interpersonal skills.
Demonstrated presentation skills.
Proven leadership abilities.
Demonstrated analytical and computer skills.
Work visa sponsorship is not offered for this role.

Responsibilities

Participate in the one-year core training program covering banking, basic financial skills, communication, coaching, leadership, and interpersonal skills.
Develop knowledge of banking functions, processes, and operations through training and customer interactions.
Identify customers’ financial needs across product and service lines and resolve complex service issues.
Process teller and other transactions accurately and in a timely manner.
Complete on-the-job training based on the needs of the branch and market, including training on risk policies, procedures, systems, and financial products.
Learn branch operations, service, sales, product knowledge, and sales-goal achievement in preparation for branch leadership.
Support customer experience and relationship management, including customer assessments, sales profiling, account opening, and lead-focused outbound calling.
Perform and learn risk management practices, including audit requirements, fraud prevention, KYC, CIP, and branch operations.
Collaborate with local small business leaders to build community partnerships.
Coach and develop team members to support their individual, personal, and career goals.
Adhere to applicable company and regulatory compliance and operational risk controls.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards and implement internal and external audit points and applicable issues raised by external regulators in a timely manner.
Complete other related duties as assigned.