2027 Community Branch Management Program - New Jersey South
About The Position
The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program that provides participants with an in-depth introduction to the Consumer Bank. Branch Management Trainees take part in classroom training, departmental presentations and observations, interactions with Retail Bank senior leadership, special projects, and on-the-job training assigned by a mentoring manager based on branch and market needs. The program develops banking, financial, communication, coaching, leadership, and interpersonal skills. Trainees learn banking functions, processes, and operations by engaging with customers to identify financial needs across product and service lines, resolving complex service issues, and processing transactions accurately and promptly. They also learn operational risk policies, procedures, systems, and financial products, and gain exposure to customer experience, relationship management, sales, and risk management. Upon program completion, trainees will have basic skills for entry-level professional or management roles in their assigned branch, based on performance.
Requirements
- Bachelor’s degree or MS/MBA candidacy.
- Minimum cumulative GPA of 3.0.
- Customer-facing or retail work experience.
- Outstanding written and verbal communication skills.
- Strong interpersonal skills.
- Demonstrated presentation skills.
- Proven leadership abilities.
- Demonstrated analytical and computer skills.
Responsibilities
- Participate in the one-year core training program, including classroom sessions, departmental presentations and observations, senior leadership interactions, and special projects.
- Develop knowledge of banking, basic financial skills, effective communication and coaching practices, and leadership and interpersonal skills.
- Engage with customers to identify financial needs across product and service lines, resolve complex service issues, and process transactions accurately and promptly.
- Complete on-the-job training based on the needs of the branch and market, including training on risk policies, procedures, systems, and financial products.
- Learn branch operations, service, and sales functions, including product knowledge, operational efficiency, sales skills, and achievement of sales goals.
- Support customer experience and relationship management through customer assessments, sales opportunity profiling, account opening, and lead-focused outbound calling.
- Learn and support risk management practices, including audit requirements, fraud prevention, Know Your Customer (KYC), customer information profile (CIP), and branch operations.
- Collaborate with local small business leaders to develop community partnerships.
- Coach and develop team members to support their personal, career, and individual goals.
- Adhere to applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
- Promote a belonging-supportive environment that reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
