2027 Community Branch Management Program - Philadelphia Metro
About The Position
The Community Branch Management Program (CBMP) is a one-year accelerated leadership development program that introduces trainees to the customer-centric Consumer Bank. Participants complete core training, including classroom sessions, departmental overviews and observations, interactions with Retail Bank senior leadership, and special projects. They also receive on-the-job training, with responsibilities assigned by a mentoring manager according to the needs of the branch and market. The program prepares trainees for branch leadership by developing knowledge of banking functions, processes, operations, products, and services. Participants work with customers to identify financial needs, address complex service issues, and process transactions accurately and on time. They learn customer experience and relationship-management practices, sales and operational skills, and risk-management requirements. Trainees also build community partnerships with local small business leaders and learn to coach and develop a team. After completing the program, trainees may have the basic skills for entry-level professional or management roles in their assigned branch, based on individual performance.
Requirements
- Bachelor’s degree, or MS/MBA candidates.
- Minimum cumulative GPA of 3.0.
- Customer-facing or retail work experience.
- Outstanding written and verbal communication skills.
- Strong interpersonal skills.
- Demonstrated presentation skills.
- Proven leadership abilities.
- Demonstrated analytical and computer skills.
Responsibilities
- Participate in core training throughout the one-year program, covering banking, basic financial skills, communication, coaching, leadership, and interpersonal skills.
- Engage with customers to identify financial needs across product and service lines, resolve complex service issues, and process transactions accurately and on time.
- Complete on-the-job training tailored to branch and market needs, including training in risk policies, procedures, systems, and financial products.
- Develop communication and personal interaction skills, product knowledge, operational efficiency, sales skills, and the ability to achieve sales goals.
- Support customer experience and relationship management through customer assessments, sales-opportunity profiling, account opening, and lead-focused outbound calling.
- Learn and contribute to risk management, including audit requirements, fraud prevention, Know Your Customer (KYC), Customer Information Profile (CIP), and branch operations.
- Collaborate with local small business leaders to build community partnerships.
- Coach and develop team members in support of their individual, personal, and career goals.
- Follow applicable compliance and operational risk controls and company or regulatory standards and policies.
- Support an environment that fosters belonging and reflects the M&T Bank brand.
- Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
