Community Banker I - West Olive (37 Hours)

Bank of the Sierra • Porterville, CA

7d

About The Position

The Community Banker I is an entry-level role in a progressive branch career path. The position provides foundational branch service by creating a welcoming customer experience, accurately processing routine teller transactions, opening basic consumer accounts, and identifying opportunities to connect customers with appropriate bank solutions. The role operates within defined procedures, requires attention to detail and protection of customer information, and calls for escalating exceptions, risk concerns, or complex customer needs.

Responsibilities and independence increase across the Community Banker levels. Placement and advancement are based on demonstrated proficiency, compliance and policy adherence, sound judgment, customer service capability, and readiness to take on broader responsibility. The role supports branch goals, operational controls, customer relationships, and an elevated customer experience.

Requirements

• High school diploma or equivalent.
• Strong customer service, communication, and professionalism, with the ability to interact tactfully with customers and employees.
• Accuracy, attention to detail, confidentiality, risk awareness, and adherence to policies, procedures, dual-control requirements, and regulatory expectations.
• Ability to identify customer needs, explain products and services, make appropriate referrals, and deepen customer relationships.
• Cash handling, teller operations, account opening, branch systems, quality assurance, and operational reporting knowledge appropriate to the level.
• Ability to manage priorities, meet deadlines, support branch coverage, and contribute to a positive team environment.
• Working knowledge of Microsoft Office Suite and ability to navigate multiple computer systems.

Nice To Haves

• Related banking, branch operations, customer service, sales, account opening, cash handling, or leadership experience, depending on level.

Responsibilities

• Provide professional customer service, process teller transactions, resolve routine service requests, and refer customers to appropriate bank products, services, or business partners.
• Open and maintain deposit accounts, complete required documentation, explain account features, and handle information accurately and confidentially.
• Maintain cash drawer accuracy and support vault, ATM, wire, callback, balancing, certification, and operational reporting activities as assigned and appropriate to the level.
• Follow bank policies, procedures, security practices, dual-control requirements, compliance expectations, fraud prevention standards, and confidentiality requirements.
• Identify customer needs, promote relationship-building, support referrals and cross-sell opportunities, and contribute to branch goals and a positive customer experience.
• Perform other duties and support other branches, the retail network, community, training, or operational initiatives as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED