Universal Community Banker I

First Commerce Bank•Jackson Township, NJ

About The Position

First Commerce Bank is seeking a Universal Community Banker I to serve customers and support branch operations. The role combines teller transactions and platform duties with identifying and developing consumer and business account relationships, understanding customers’ financial needs, and referring customers to appropriate products and bank partners. The banker responds to customer questions and concerns, maintains knowledge of products, policies, procedures, and fraud alerts, and participates in ongoing training and weekly branch meetings. The position also supports day-to-day branch operations, including reporting, ATMs, coin machines, the main cash vault, cash shipments, ATM proof, and end-of-day closing procedures. It requires coordination with branch personnel and other bank departments, compliance with applicable laws and internal policies, and flexibility to travel to other branches in the region and adapt to schedule changes, including evenings and weekends.

Requirements

At least one year of cash-handling experience; cash-handling experience is required.
High school diploma or equivalent.
Proficiency in English, including reading, writing, and grammar.
Analytical and mathematics skills.
Communication, interpersonal relations, and customer service skills.
PC skills, including knowledge of job-related software applications.
Ability to operate office machines such as a currency counter, combination lock, check encoder, fax machine, and passbook validator.
Ability to lift 50 pounds of coin.
Visual and auditory skills.

Nice To Haves

At least one year of bank teller experience is preferred.

Responsibilities

Greet and serve customers in a friendly and courteous manner.
Identify, develop, expand, and manage consumer and business account relationships, focusing on customer needs for financial products.
Identify customers with additional profit potential, develop action plans to expand relationships, and refer business to bank partners.
Address customer questions and concerns and refer issues to appropriate internal resources for resolution.
Demonstrate integrity, adaptability, work commitment, and positive performance in all situations.
Participate actively in ongoing training and weekly branch meetings.
Assist with daily branch operations, including reporting, ATMs, coin machines, the main cash vault, and preparing cash shipments.
Develop working knowledge of bank systems and use them to perform teller transactions and platform duties, including use of a PC and calculator.
Process routine and complex transactions, including account opening and closing, deposits, withdrawals, loan payments, and transfers.
Travel to other locations or branches within the region and adapt to schedule changes, including evenings and Saturdays or Sundays.
Apply knowledge of bank policies and procedures in real situations.
Monitor current fraud alerts and identify fraudulent activity to prevent potential losses.
Maintain current knowledge of new products and services.
Complete daily ATM proof and end-of-day closing procedures.
Coordinate work tasks with branch personnel and other bank departments to support the smooth flow of information.
Abide by current laws and organizational policies and procedures, and promote a workplace free of harassment and illegal discriminatory behavior.
Support adherence to internal policies, procedures, and practices related to risk management, safety, soundness, and regulatory compliance.