Universal Community Banker I

First Commerce Bank•Lakewood Township, NJ

About The Position

The Universal Community Banker I serves customers and supports consumer and business banking relationships through teller transactions and platform duties. The role involves identifying customer needs, developing account relationships, referring customers to appropriate products and partners, and providing courteous service. It also supports daily branch operations, including cash management, ATMs, coin machines, the main cash vault, reporting, and closing procedures. The position requires working knowledge of bank systems and the ability to process routine and complex transactions, including account opening and closing, deposits, withdrawals, loan payments, and transfers. The banker must apply bank policies and procedures, remain alert to potential fraud, maintain knowledge of products and services, participate in training and branch meetings, and coordinate work with branch personnel and other departments. Flexibility to travel to other branches within the region and adapt to schedule changes, including evenings and weekends, is required.

Requirements

High school diploma or equivalent.
At least one year of cash-handling experience.
Cash-handling experience is required; a minimum of one year of bank teller experience is preferred.
Proficiency in English, including reading, writing, and grammar skills.
Analytical and mathematics skills.
Communication, interpersonal relations, and customer service skills.
PC skills, including knowledge of job-related software applications.
Ability to operate office machines such as a currency counter, combination lock, check encoder, fax machine, and passbook validator.
Ability to lift 50 pounds of coin.
Visual and auditory skills.
Flexibility and willingness to travel to other branches within the region and adapt to schedule changes, including evenings and weekends.

Nice To Haves

At least one year of bank teller experience.

Responsibilities

Greet and serve customers in a friendly and courteous manner.
Identify, develop, expand, and manage consumer and business account relationships, focusing on customer needs for financial products.
Identify customers with additional profit potential, develop action plans to expand relationships, and refer business to all partners.
Address customer questions and concerns and refer issues to appropriate internal resources for resolution.
Act with integrity and demonstrate adaptability, work commitment, and positive performance.
Participate in ongoing training.
Assist with daily branch operations, including reporting, ATMs, coin machines, the main cash vault, and preparing cash shipments.
Develop a complete working knowledge of bank systems needed to perform teller transactions and platform duties, including use of a PC and calculator.
Process routine and complex transactions, including account opening and closing, deposits, withdrawals, loan payments, and transfers.
Travel to other locations or branches within the region and adapt to schedule changes, including evenings and Saturdays or Sundays.
Demonstrate knowledge of policies and procedures and apply them in real situations.
Maintain awareness of current fraud alerts and identify fraudulent activity to prevent potential losses.
Maintain current knowledge of new products and services.
Participate in weekly branch meetings.
Complete daily ATM proof and end-of-day closing procedures.
Coordinate work tasks with branch personnel and other Bank departments to support an efficient flow of information.
Abide by current laws and organizational policies and procedures, and promote a workplace free from harassment and illegal discriminatory behavior.
Support adherence to internal policies, procedures, and practices related to risk management, safety, soundness, and regulatory compliance.