Associate Banker I - West Springfield

TD • West Springfield, MA

1d • $22 - $27 • Onsite

About The Position

The Associate Banker I is a trusted guide who brings TD’s relationship-driven banking experience to life. The role serves as a welcoming first point of contact at the financial center, managing client flow and providing accurate, clear, and efficient everyday banking. The Associate Banker identifies client needs, explains relevant products and self-service options, and connects clients with appropriate partners to support their financial goals. The role also handles a range of client transactions and routine requests while applying sound judgment and following risk, compliance, and regulatory requirements.

This position contributes to a positive team environment, completes required training, and continually develops knowledge of banking, risk, and compliance. The role requires work during operating hours, which may include evenings, weekends, and holidays as scheduled. The listed physical requirements include frequent or continuous standing, operating standard office equipment, multitasking, concentrating, and reading and comprehending instructions, as well as occasional walking, sitting, and lifting or carrying items under and over 25 pounds.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, including the ability to communicate concisely, clearly, and consistently.
• Demonstrated effective problem-solving skills and sound judgment.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Serve as the first point of contact for clients, manage in-person and phone traffic, address inquiries, resolve routine issues, and refer clients to appropriate partners.
• Deliver a consistent, welcoming, relationship-driven client experience aligned with TD’s service strategy.
• Build trust and strengthen client relationships through personalized, empathetic, and client-first interactions.
• Complete everyday banking transactions and multi-step activities accurately and efficiently within established financial limits.
• Identify client needs and opportunities, educate clients on appropriate banking products, services, and digital capabilities, and connect clients with specialists as needed.
• Use knowledge of banking products, insights, tools, and resources to recommend appropriate solutions and self-service options.
• Balance client needs with sound judgment, policy adherence, and risk awareness.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory standards.
• Identify discrepancies, material changes, and risk indicators, escalating them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Participate in team performance and development activities, share insights and best practices, and collaborate to support team and organizational success.
• Follow TD’s code of conduct and ethical standards, and contribute to a positive, inclusive work environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Access to an online learning platform and mentoring programs
• Base salary and variable compensation or incentive awards, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED