Relationship Banker - St. Louis West-Springfield Market

Bank of America•Columbia, SC

2d•Onsite

About The Position

At Bank of America, the Relationship Banker helps make financial lives better by building relationships with clients and connecting them to solutions that meet their financial goals. This role engages clients in the financial center lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The banker has in-depth conversations to understand clients’ financial and life priorities and drives a positive client experience. The position executes the bank’s risk culture and operational standards, manages financial-center traffic, appointments, outbound calls, and cash responsibilities, and partners with specialists in small business, lending, and investments. It is a first-shift role scheduled for 40 hours per week. Weekend and/or extended hours may be required, and the employee may be scheduled at any financial center within a reasonable distance. Bank of America describes an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs.

Requirements

High School Diploma, GED, secondary school credential, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines and applicable laws and regulations.
Manage time and capacity efficiently and focus on results while acting in the client’s best interest.
Able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Skills: adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions, advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Engage clients in the lobby and educate and assist them with conducting transactions through mobile banking, online banking, ATMs, and other self-service resources.
Accurately and efficiently process cash transactions for clients as needed.
Build client relationships and have in-depth conversations to understand financial and life priorities and connect clients with solutions that meet their financial needs.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines and applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and the professional network.
Manage financial-center traffic, appointments, and outbound calls effectively.
Drive the client experience and manage cash responsibilities.