Associate Banker II - Mount Olive (20 hours)

TD•Mount Olive, NJ

9d•$24 - $31•Onsite

About The Position

The Associate Banker II is a banking professional who helps deliver TD’s Brand promise at a store location. The role accurately completes everyday banking transactions and provides advice and educational support on services, products, and tools to help customers achieve their financial goals. The position performs a wide range of store banking tasks, including transactions, account opening and servicing, customer education, referrals, and lead management. It serves customers on both the teller line and platform, using TD systems and tools to understand financial needs, provide consultative guidance, and build and deepen customer relationships. The role also supports lobby traffic and appointments, follows operational and regulatory controls, and contributes to an inclusive, collaborative team environment. Teller training and part one of platform training are required upon hire.

Requirements

High school diploma or GED.
One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.
Completion of teller training and part one of platform training upon hire.

Nice To Haves

Demonstrated customer service skills.
Teller experience.
Notary license.

Responsibilities

Process customer transactions and service requests accurately on the teller line or platform, including deposits, withdrawals, check cashing, account servicing, and debit card requests.
Open and close personal deposit accounts and assist with digital banking, regulation E, and debit or credit card issues.
Educate customers about banking products, services, and tools; identify financial needs; provide advice; and refer customers to appropriate colleagues or internal partners.
Build and deepen customer relationships through lead creation and management, customer outreach, referral follow-up, and scheduling or hosting appointments.
Manage customer wait times by scheduling, rescheduling, or canceling meetings with bankers.
Provide lobby leadership as a first point of contact for customer inquiries and help manage walk-in traffic and customer resolutions.
Follow established policies, procedures, customer authentication practices, compliance and risk controls, and regulatory requirements, including the Bank Secrecy Act and Patriot Act.
Maintain accurate records, complete required compliance and job-specific training, respond to audit and regulatory requests, and follow TD’s Code of Conduct.
Manage cash drawers and teller cash recyclers, maintain cash limits, secure cash, and complete balancing and required opening and closing procedures.
Act as a dual-control agent when required.
Collaborate with colleagues, contribute to team performance and a positive inclusive work environment, and participate in personal development activities.
May train and mentor newer colleagues.