Community Association Manager / Portfolio (RNC102226)

RealManage•Cary, NC

14d•$60,000 - $65,000

About The Position

The Community Association Manager (CAM) leads the day-to-day operations of a portfolio of community associations and serves as a key representative of RealManage. The role provides professional, timely service aligned with company values, service-level agreements, and guiding principles. Working closely with the Director of Community Association Management and Boards of Directors, the CAM supports smooth community operations, resolves issues, promotes community harmony, and helps enhance the value and experience of each community. The position builds relationships with homeowners, board members, and vendors to support customer satisfaction and well-managed communities. The role includes overseeing community operations, advising boards, leading staff, managing vendor and financial activities, ensuring compliance, overseeing projects and risk management, and preparing for and conducting board and annual meetings. The position is based at the Raleigh–Cary, North Carolina office and requires driving to various communities, including working outdoors at community sites. The description notes that duties may evolve with community needs and that reasonable accommodation may be made for qualified individuals to perform essential functions.

Requirements

At least 2–3 years of property management or community management experience, in addition to other professional experience demonstrating leadership capabilities.
Proven ability to effectively manage and lead a team.
Experience managing complex developer portfolios and relationships.
Strong understanding of community association business and financial statements.
Excellent organizational, time-management, and communication skills.
High integrity, honesty, professionalism, and customer-service orientation.
Strong verbal and written communication skills, including the ability to engage effectively with internal and external customers.
Proficiency in Microsoft Word, Excel, and Outlook.
Valid driver’s license and reliable transportation; the position requires driving.
Ability to remain stationary for 50% of the time; occasionally move around the office to access cabinets and machinery; operate office productivity equipment; position oneself to maintain files; communicate and exchange accurate information; observe details at close range; frequently move boxes weighing up to 20 pounds; work outdoors in varying weather at community sites; and occasionally climb a ladder or stairs.

Nice To Haves

CMCA or state-equivalent certifications are desired.

Responsibilities

Respond to emails and calls within 24 hours while following company guiding principles.
Oversee daily operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
Advise boards on contractor selection, insurance coordination, and long-term planning.
Lead, mentor, and support staff and foster professional growth and high performance.
Build relationships with residents and promote clear communication and a collaborative community culture.
Develop and execute strategic plans to improve services, amenities, and operational efficiency.
Ensure compliance with governing documents, legal regulations, and industry standards.
Manage vendor bidding, contract negotiation, oversight, and issue resolution.
Review and oversee vendor payments in coordination with community budgets.
Prepare and manage annual budgets for multiple communities in alignment with Board objectives.
Work with accounting on financial performance, invoice processing, cash flow management, and variance analysis.
Monitor collections and accounts receivable and initiate legal actions when necessary to protect association interests.
Present financial and operational reports to Boards and stakeholders.
Provide updates on community matters, including collections, compliance, service requests, and work orders.
Oversee community repair, maintenance, and improvement projects to ensure quality, timeliness, and budget adherence.
Implement risk management strategies, maintain proper insurance coverage, and manage claims to resolution.
Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
Address escalated homeowner concerns professionally and effectively.
Identify opportunities to improve services and operations.
Participate in required team and training meetings.
Perform duties with personal, professional, and ethical integrity and apply sound judgment and problem-solving to complex issues.
Complete special projects and other responsibilities assigned by the supervisor.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Health savings account (available with the required high-deductible medical plan)
Flexible spending account
Education reimbursement
401(k) matching
Employee Assistance Program
11 paid holidays