Community Association Manager / Portfolio (WVA102626)
About The Position
The Community Association Manager (CAM) is the key ambassador and face of RealManage, leading day-to-day operations for a portfolio of community associations. The role provides professional, timely service consistent with RealManage values and service level agreements, and works closely with the Director of Community Association Management and Boards of Directors to support operations, resolve issues, promote community harmony, and enhance each community’s value and experience. The manager builds relationships with homeowners, board members, and vendors; oversees community operations and finances; coordinates vendors and projects; ensures compliance and manages risk; and leads and supports staff. The position is based at the RM Woodbridge VA Office in Woodbridge, Virginia, and requires work in varying environmental conditions and schedules, including evenings, weekends, on-call work, and overtime as required.
Requirements
- Minimum 2 to 3 years of property management or community management experience, in addition to other professional experience demonstrating leadership capabilities.
- Proven ability to effectively manage and lead a team.
- Experienced in managing complex developer portfolios and relationships.
- Strong understanding of community association business and financial statements.
- Excellent organizational, time-management, verbal communication, and written communication skills, including the ability to engage effectively with internal and external customers.
- High integrity, honesty, professionalism, and customer service orientation.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Valid driver's license.
- Ability to stand and walk for extended periods; frequently climb stairs or ladders, bend, stoop, kneel, crouch, or reach; and regularly lift, carry, push, or pull objects up to 50 pounds, with assistance for heavier objects.
- Manual dexterity to operate tools, equipment, and machinery safely; visual acuity for inspections and detailed tasks; and hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
- Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors, and to wear and use appropriate personal protective equipment.
- Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Nice To Haves
- CMCA or state-equivalent certification is desired.
Responsibilities
- Respond to emails and calls within 24 hours, build relationships with residents, provide updates on community matters, and address escalated homeowner concerns.
- Oversee daily operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
- Advise Boards on contractor selection, insurance coordination, and long-term planning; develop and execute plans to improve services, amenities, and operational efficiency.
- Prepare for and conduct Board and annual meetings, produce monthly management reports, and present financial and operational information to Boards and stakeholders.
- Prepare and manage annual budgets for multiple communities and collaborate with accounting on invoices, cash flow, financial performance, and variance analysis.
- Review, approve, and oversee vendor payments; monitor collections and accounts receivable; initiate legal actions when necessary.
- Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
- Oversee community repairs, maintenance, and improvement projects to ensure quality, timeliness, and adherence to budgets.
- Identify opportunities to improve services and operations.
- Ensure compliance with governing documents, legal regulations, and industry standards; implement risk management strategies, maintain insurance coverage, and manage claims through resolution.
- Lead, mentor, and support staff, and participate in required team and training meetings.
- Perform duties with integrity, accountability, sound judgment, and professionalism; complete special projects and other assigned duties.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA), available with the required high-deductible medical plan
- Flexible Spending Account (FSA)
- Education reimbursement
- 401(k) matching
- Employee Assistance Program (EAP)
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
